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Ideas Exchange

One log in per windows session on Password manager...Or...

Status:

I'd like to propose the option to either let me log in once in to my password manager, or have it as a per windows session, and not browser session log in.

It's annoying to have to keep logging in to my password vault in Firefox every time I close and re-open the browser. If the option is already in Webroot, please tell me where it is, I can't find it and I was surprised something like this wasn't already in it.

No one else uses this PC but myself.

Status:

On cursory inspection, this seems like it would be a good improvement. We'll run it by our product managers to see what their perspective is on this suggestion. Thanks

Backup Speed / Bandwidth Usage

Status:

I would like to see the abaility to adjust the amount of bandwidth that the backup and sync function uses. By being able to set a low, medium, or high usage, the backup feature can still run but the internet upload speed can be adjusted so it does not slow down regular usage so much.

Status:

We plan changes and updates to the Backup & Sync feature as part of our 2014 release. However, the final set of changes is not yet determined so we do not know if this specific feature is included. We will update when we have more information.

submit Suspicious Urls

Status:

Hi ,

i think it is good Webroot design a Web page for submit Suspicious Urls .

Regards ,

Amir

Status:

The link David provided in his comment points to the article on how to submit a suspicious URL. Good idea though!

Removal of WSA on a PC through Console

Status:

It'd be great to be able to uninstall WSA remotely through Webroot console. There would be an option much like Deactivate PC. Something like 'Remove WSA from this PC' or 'Uninstall WSA from this PC'. And when clicked it would connect to the WSA on that PC and do what it's supposed to do- remove WSA.

Status:

David's response is correct. Thanks!

Reset Button for the Firewall

Status:

- edited

I would like to see a reset button for the Firewall Network Applications to remove all of the listed connections.

Reason: To remove them now it's so hard if you have many in the case before v8.0.2.96 when there was a glich it added many processes that didn't need internet access.

04-01-2013 11-23-49 PM.png

Status:

Although we are unable to fulfill this request right away, the idea will be deferred for future re-evaluation. Thanks for the suggestion!

Labels:

PC Product

Everyone's Tags:

Webroot toolbar improvement

Status:

by on

Hi,

I feel one area which could be improved in Webroot software would be the toolbar, it seems too dry and almost non functional (only one grey webroot icon displaying).

I would suggest showing for each web site visited a color coded icon in the toolbar regarding the safety of the same (i.e. green for safe, yellow for caution, red for know malicious sites, etc.)

This helps to more easily identify potential risks while surfing the internet.

Status:

Something we plan to do in the future is provide a deeper integration in the WSA agent with our subsidiary link-checking service, Brightcloud. Once that occurs, it is possible this idea can be revisited for the specific purpose of doing something more with the toolbar in the requested way.

However, the Web Threat Shield doesn't need the toolbar at all to protect you. The toolbar available in the Internet Security Plus and Complete versions of the program is used only for Password Management. The Web Threat Shield operates in the background, with no need for a toolbar.

That said, we also have exactly what you're looking for, available for free from Brightcloud. Please try out the Webroot Reputation Toolbar and let us know what you think.

Also, the W is grey in your toolbar because you haven't yet signed in. If you sign in, it would turn green, and it provides a whole host of options for password management when you click on it.

Modifications to Identity Shield

Status:

Hi -

JimM recommended that I post here.

I am a software developer that just recently purchased a new computer with Webroot A/V. With Identity Shield turned on, every new program I install & every program I compile gets set to Deny. I now know I have to set it to Allow, but I wasted over 10 hours uninstalling & reinstalling apps thinking that one of them was the cause.

Why is this a problem? First off, beyond the initial hassle & time, after installing 20+ programs on the new machine I found I was unable to paste in any of them. Ever try to write code without copy & paste? I also see no reason to (by default) disallow pasting only. I can copy & cut & particularly the latter seems every bit as bad as pasting.

I'd like to see an option to turn pasting back on while leaving other protections in place. I like the protections Identity Shield provides in a browser, but why should I by default be prevented from pasting in an app I purposely installed? I realize that malicious apps can self-install, but I'd think that your program should be able to tell the difference between a purposely installed & a self-installed program (which should probably be completely locked down - or at least ask the user about it).

Meanwhile I have to leave Identity Shield turned off to be able to use my computer.

Status:

Actions involving holding down CTRL should now function as expected without negative interference from the Identity Shield, effective as of version 8.0.2.105. Thanks for the great feedback!

Visual notice of running scan in WSA systray icon

Status:

In fact this is not a new idea because it's already implemented in WSA for Android. I mean the nice small circle spinning around over WSA icon when a scan is running.

Can this visual notice be also implemented to WSA for PC? The reason is that I would like to see directly that a scan is running without a need to hover over WSA icon to see wording "Scanning ....".

Status:

Since the icon already provides an indication of ID Shield protection via the the lock symbol, we cannot have it also display Scan status by spinning (you could be scanning and surfing at the same time, right?). Also, since WSA scan times are typically very short, a dynamic indication of scan in progress does not delivery nearly the same value as it would for other, longer scanning, AV products. So we will stick with the static lock symbol, since we believe it provides more valuable information.

Uninstallation complete dialogue box

Status:

Something quite basic and hopefully easy to implement. In the past when I have uninstalled WSA for various reasons as well as to test other products for a short period of time, there has been no uninstall complete box at the end of the uninstall process.

I feel that this small dialogue box is important because it tells users that the uninstallation has gone without an issue, and one or two family members have in the past thought that WSA did not uninstall correctly from their machines due to this box not being there.

Status:

Yes, we agree. We should be able to provide an "Uninstallation Complete" message (or something similar) in the near future. Thanks!

Ability To Clear Malware History In The Console

Status:

After reading & commenting on a thread in the Complete section RE: A user not being able to clear past malware history in the console - I feel it would be a good idea for a user to be able to clear past malware if required. For example a close relative of mine has some very embarrassing malware (ladies type) blocked that he didn't want me & to see & didn’t realise blocked malware was recorded & (he does now) & has no way to remove it anyway & I really think he would like to, his other half also has her phone & PC on the console & can access it

I also show others who are interested WSA my console & all it's functions & although I have only one entry I really don't want others to be able to see what is essentially a record of internet mistakes which remains there to time indefinite if the same account is renewed. Others in my immediate family righlty have access to my family WSA console including my other half & teen daughter for their phones etc & I personally would like to be able to clear my history if I needed to.

I'm not talking about secrecy here just basic privacy & if a person has for example a 5 user WSA maybe all 5 of those people may use the console at some point & this could cause some issues including possible marital disharmony etc

Status:

We're looking into this.

Windows 8 Custom Firewall Settings/options in WSA Products

Status:

- edited

The wsa firewall semm to have lost its flexibility in windows 8. I would like to have control over my firewall and thats why I chose to have a complete security suite and dont want to install a third party firewall nor i am not so comfortable with windows firewall settings. The wsa firewall was smooth and comfortable in custom allowing applications to connect or not in windows 7. I would like to have have the feature back in windows 8.

Status:

Windows 8 presents limitations to our current firewall implementation and we are currently considering our options in light of those limitations.

Threat encyclopedia

Status:

by on

When webroot blocks a threat, it shows the file name it blocked, but how about giving us a whole new area where we can click, and be taken to a short summary about the virus that infected our PC.

I don't know about some people, but I like to learn about the new viruses and a description of them, but I can't find anything about any threats unless i take a trip to the blog.. Like i said, How about a threat encylopedia.

Status:

This is something we are going to do. Other ideas have come up lately that have unfortunately moved work off this project, so this idea will have to go into On Hold status for the moment. Prevx, which Webroot acquired, has a threat encyclopedia, which you can view here. Some improvements need to be made to make those pages or pages like them more properly align with Webroot's Intelligence Network rather than just the Prevx end of it, and they should be made available as links wherever appropriate. In short, this is a great idea, and it will ultimately happen. It would most likely help to get some kudos on this idea to give the idea a bit more priority, so please kudo if you like the idea.

Recovery CD

Status:

by - edited

Hi,

I Love Webroot SecureAnywhere, How about a bootable recovery disk, to scan an infected PC.

cheers

Status:

It does not appear this feature is going to make it into the 2014 version of WSA, but we are going to keep it under consideration for the 2015 version.

license Security

Status:

Hi , Although now user at setting can hidden license ( serial number ) , but i have suggestion for license security : after user active license on first machine ( computer ) and license add to panel for other installation , after insert serial number confirm username and password for activation process . Regards ,

Status:

For the reason David specified, and others, we probably don't want to go down that road. Necessitating an email address and password to be provided to a sub-user would probably be undesirable for most account admins.

Webroot PC Desktop Wallpaper

Status:

- edited

It would be nice if Webroot designed some Webroot wallpaper for our PC Desktop / Laptop computer screens. I'm sure the Webroot Team could design some excellent wallpapers and maybe some animated screen savers. Good example is on the MBAM forum:

http://www.malwarebytes.org/wallpapers/

Status:

The topic I mentioned in my last post will remain open for any additional submissions that anyone would like to contribute.

Right-click cloud information

Status:

I think it would be a nice feature to be able to right click a file and request (cloud) information about the file:
Date of first appearance
Number of users
Is it digitally signed? If so, is it a valid signature?
Is the file a known good/trusted file?

Status:

This idea is a little different than this other one: http://community.webroot.com/t5/Ideas-Exchange/Threat-encyclopedia/idi-p/17872 insofar as it's calling for direct integration into the agent, so we'll consider it separately. However, we'll probably want to see that other idea implemented first so we can point at that threat page data. I see you haven't kudoed that idea yet, so you may wish to add your support.

Labels:

Mac
PC Product

Visible HIPS control

Status:

Currently, when you use heightened heuristics, you can get some HIPS-like pop-ups for untrusted programs. I've seen driver installation and program trying to start automatically on every boot. I would like seperate settings for this instead of it being 'hidden' in heightened heuristics.

Status:

This can be considered as an advanced user setting if there is sufficient interest. You're probably already aware, but there is a setting in basic settings for "Force non-critical notifications into the background." Also, under scan settings, you've got another one for "Show the 'Authenticating Files' popup when a new file is scanned on-execution." If you uncheck the first one and check the second, WSA will give you more on-screen alerts. By default, we believe it's best to not need to prompt for user interaction since most users don't like pop-ups. Granted, these are not the specific ones you are looking for either. We'll keep an eye on this idea for kudos.

PayPal payment option

Status:

It would be nice to have an ability to purchase Webroot products using PayPal.

Status:

PayPal is now available in the cart in all locations for which we are marketing to and that PayPal supports.

Dark / high contrast user interface theme.

Status:

I have a member of the family who is registered as blind. She currently finds it quite hard to navigate around the WSA user interface. Therefore I am recommending the addition of a theme tab in the WSA settings pane. The user could be given a list of background colours such as white, black, high contrast and also a light blue. This would not only benefit users with visual impairments, but it could also make the program more easier to use for other customers .

Status:

We do plan user interface changes that will be included in our 2014 release due this fall. However, adding the themes you propose is not planned at this time. We have received other requests for accessibility changes to assist sight impaired users and we are investigating our options.

We may revisit your suggestion regarding themes in the future, but for now this is closed.

Please add Knowledge Base Article: How To Deactivate

Status:

- edited

There is an article regarding How To Deactivate Endpoints, and how to How To Reactivate a PC, but there is not yet an article on how to Deactivate a consumer PC. Can such an article be added for easy reference?

How To Deactivate a PC:

Log into your Account Console using an Admin login.

In the main Console screen, select PC Security"

1 Main Console.JPG

Select the PC you want to deactivate:

2 Select PC.JPG

Select the Commands Tab:

3 CommandTab.JPG

Select Deactivate:

3a Choose Deactivate.JPG

Confirm the Deactivation:

4 Confirm.JPG

Done.

In the event you have Deactivated the wrong computer, or changed your mind, you can Reactivate the PC

Status:

Thanks David and Maurizio! This is now a knowledgebase article: http://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Deactivate-a-PC/ta-p/31240

Top Kudoed Authors

User	Kudos Count
pegas	11
cohbraz	9
pablozi	7
DavidP	3
zoolkeeper	2

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