Ideas Exchange

I have looked, but I am not able to locate a simple table that will help direct users to the correct download for their Android device.  I think a table, such as below, might make helping answer questions regarding which version to download a bit easier.  Thank you to TripleHelix for answering a few questions of mine regarding this! 

Note: I THINK, but am not positive, that I have the below versions and links correct!

*Premier users who already have a paid key code should re-download using the Free version

Hi,

I feel one area which could be improved in Webroot software would be the toolbar, it seems too dry and almost non functional (only one grey webroot icon displaying).

I would suggest showing for each web site visited a color coded icon in the toolbar regarding the safety of the same (i.e. green for safe, yellow for caution, red for know malicious sites, etc.)

This helps to more easily identify potential risks while surfing the internet.

Hi -

JimM recommended that I post here.

I am a software developer that just recently purchased a new computer with Webroot A/V.  With Identity Shield turned on, every new program I install & every program I compile gets set to Deny.  I now know I have to set it to Allow, but I wasted over 10 hours uninstalling & reinstalling apps thinking that one of them was the cause.

Why is this a problem?  First off, beyond the initial hassle & time, after installing 20+ programs on the new machine I found I was unable to paste in any of them.  Ever try to write code without copy & paste?  I also see no reason to (by default) disallow pasting only.  I can copy & cut & particularly the latter seems every bit as bad as pasting.

I'd like to see an option to turn pasting back on while leaving other protections in place.  I like the protections Identity Shield provides in a browser, but why should I by default be prevented from pasting in an app I purposely installed?  I realize that malicious apps can self-install, but I'd think that your program should be able to tell the difference between a purposely installed & a self-installed program (which should probably be completely locked down - or at least ask the user about it).

Meanwhile I have to leave Identity Shield turned off to be able to use my computer.

It would be nice if Webroot designed some Webroot wallpaper for our PC Desktop / Laptop computer screens. I'm sure the Webroot Team could design some excellent wallpapers and maybe some animated screen savers. Good example is on the MBAM forum:

http://www.malwarebytes.org/wallpapers/

There is an article regarding How To Deactivate Endpoints, and how to How To Reactivate a PC, but there is not yet an article on how to Deactivate a consumer PC.  Can such an article be added for easy reference?

How To Deactivate a PC:

Log into your Account Console using an Admin login.

In the main Console screen, select PC Security"

Select the PC you want to deactivate:

Select the Commands Tab:

Select Deactivate:

Confirm the Deactivation:

Done.

In the event you have Deactivated the wrong computer, or changed your mind, you can Reactivate the PC

It would be nice to have an ability to purchase Webroot products using PayPal.

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RWM wrote:

... why don't we have a Webroot Racing Team? 

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So that's an idea!!! Hey Webroot folks what do you think?

Currently usernames are limited to 15 characters and my username is not complete, perhaps others have this as well or simply choose a shorter username because their first choice was too long. This is kind of a minor issue but if it would be an easy fix then it would be nice if this was changed.

Would it be acceptable to develop a Knowledge Base article, able to be added to and/or edited, with links and information related to Security Software Removal Tools?  This would be a listing of the various Security Software makers and links/information for the tools to remove that product.  Yes, I would suggest that Webroot be included as there is currently a Knowledge Base article regarding how to remove legacy Webroot software.

A convenient place to find the information needed, no matter which product or who makes it.

I LOVE Webroot SecureAnywhere and the great toolbar, BUT I also favor using Google Chrome as my internet browser of choice. When will the toolbar be made compatible with Google Chrome so that I can have the best of both worlds?

Having been involved with this issue on other sites, I can say that the ability to incorporate a personal avatar (instead of a stock image) is a simple and worthwhile improvement.  A simple browse feature that allows the community member to select his or her own personal image should be incorporated into the Webroot Community.

I am aware that a select few are currently able to choose their own avatar on this site, but it is not clear to me why this option is so restrictive.

Improve. REPAIR Cleaning and repair of a malware-infected computer.

Removal of all active components of widespread malware (including Rootkits and stealth malware) in % 86

Removal of further malicious components and remediation of critical system modifications in % 37

Hi Maurizio Oss Pinter

The wording maybe confusing when deactivating a computer from your listed PC Protected Account.

When I go to my account on each computer the "Advanced Options" it states:

Deactivate this computer: Deactivating a computer will stop it from being shown under the default PC list. This should be used to hide old machines which are no longer used, or where the Webroot software has since been uninstalled.

Also when you click Deactivate Computer within the Advanced Options it does have another warning.

Need to Add a WARNING that this computer will no longer be protected by Webroot if Deactivated.

Read more here: http://community.webroot.com/t5/Webroot-SecureAnywhere/Removing-listed-PC-s-from-the-quot-PC-Securit...

Would love to see a Mac product!

OK, I make entirely too many typos and have entirely too many brain farts to post in a forum that doesn’t have an edit feature.

With Today's challenges of companys becoming too big, and those who insert power over them. General populace is looking for trusted hangouts. FB is a very big Target, and in the event of rumored attack, I went looking for other communities here in the United States. I did not find many.

It is my suggestion: Besides what  you have alrerady structured here- which is very well done (but it seems kinda webroot business orientated), Have 1 Room, for gossip and outside news. Give people a reason to hang out other than webroot related information. Webroot's own FB page so that webroot clientel and non- clientel can hang and talk.

I believe you will draw new customers in , just because they like the hangout and the find this to be a safe haven.

So, what do you think? Something above and beyond Webroot to give it more of a universal image?

Hi!

I like the System Cleaner feature, and use it frequently; however, will Webroot be adding a scheduling option for this feature? Sort of a "Set it. Forget it." option?

Thanks!

Robert Salazar

Every time I visit webroot.com or webroot.co.uk, a pop-up appears with options to go to areas for home/business/partners. It isn't necessary as you can access those areas from within the website itself.

My proposal is to remove that 'annoying' pop-up.

I would love to see backup status overlays on files that are set for online backup using Webroot. It is not that I do not trust the backup service, but seeing the overlays provides a little piece of mond and makes it easy to see what files are backed up and what is not.