Solved

Passcode only in CAPITALS

  • 9 January 2017
  • 3 replies
  • 1196 views

Userlevel 1
Trying to install Webroot on Android. I have entered my username and password. But when I try to type in the passcode, I get (visible) uppercase letters.  This is a problem, particularly because when I try to enter a key requiring SHIFT, I get no response from the keyboard.  Suggestions please.
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Best answer by Yankeelady2015 9 January 2017, 20:10

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3 replies

Userlevel 7
Badge +25
hello @  did you try to power down your phone and try to enter the code again?
Userlevel 1
This was my mistake.  I was trying to enter the password word whenh I should have entered the keycode (which is all caps)
 
Problem solved. Thanks
Userlevel 7
Badge +25
@I'm glad it's solved and you are most welcome.  Have a great day.  ;)

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