06-21-2012 08:47 AM
Hi ive used webroot for a before on my pc and found it to be a very good program and had no problems and so i thought id try it on my andriod mobile and its been working great then recently i got the premier version and my login home page tells me my device has threats and i tryed a scan on my device and its came back clean ...? please help .
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06-21-2012 08:57 AM - edited 06-21-2012 09:37 AM
It can take time for the My Webroot Account to update with the scan results from your Android. What exactly is the website telling you and what version of the SecureAnywhere app are you on? If it is not the latest version (at the time of this post we are on Version 188.8.131.5270) please turn Automatic Updates on within the Google Play Store and update the SecureAnywhere app.
Please make sure that your device is connected to either a WiFi or 3G/4G connection and run another scan.
Please let me know your results.
06-21-2012 09:27 AM
hi mike im on Version 184.108.40.20670) automatic update is enabled on googleplay store on my andriod device and connected to wifi update over wifi only was enabled would that affect this.
06-21-2012 09:57 AM
on my on my portal aswell it says my definition update was 16 hours ago yet webroot on my android says 21/06/2012 a few moments ago and iv got it set on hourly updates and hourly scan.
06-24-2012 11:12 AM
I was just going to follow-up with you to see if you had tried what djames had suggested? Is everything reflecting on your My Webroot Account properly?
06-27-2012 09:15 AM - edited 06-27-2012 09:16 AM
no im still getting the red threat on my pc with no decription yet webroot on my phone after a full scan come back clean ?????????/ please help...
I recall I had the same issue after syncing of my HTC with PC had somehow broke. There was only one solution how to get rid off this problem with account ... reinstallation of WSA in mobile. After that the problem disappeared.
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