Webroot® SecureAnywhere™ - Antivirus

[Corepc]

Going to port this over from Wilder's Security Forum perhaps Webroot Can help..

http://www.wilderssecurity.com/showthread.php?t=309292

When I try to run a search from yahoo or bing no results are being displayed at all. Google was Working but they changed things and it no longer works it used to..

This only happens if you use Outpost Firewall and if you have Web Protection installed and enabled.
I have tested both Secureanywhere Antivirus (8.0.1.95 Version)
and Beta 8.0.1.95 with SafeOnline aka Identity & Privacy..
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Outpost Firewall - No Web Protection Installed
SecureAnyWhere Antivirus
Search Results from Bar and Search Results from Pages work correctly, Have Green Checks Marks etc next to them if safe. Aka
Or
SecureAnywhere Complete/Essentials with SafeOnline
Search Results from Bar / Page Work Correctly SafeOnline features worked correctly has https site Icon would show protected.
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Outpost Web Protection is installed or enabled
WRSA Antivirus - search analyze features do not work from Bar on from Pages. Blank Pages
WRSA Complete / Essentials or upcoming SafeOnline byitself,
SafeOnline features appear to be totally blocked by Outpost Web Protection. Has I get no icon change on https sites..
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Outpost WebProtection offers (blocking of ads by images, keywords, blocking java and flash, protects against activex, scripts, system wide or per site) and does offer some of same stuff that SafeOnline features do.

I have tried excluding Secureanywhere where possible at in Outpost and vice versa but still no dice..
If both feature could work it would be great or if SecureAnywhere was to Offer Ability to block java, flash, ads via firewall..

Perhaps the Dev from Webroot can talk to Dev at Agnitum and perhaps they can get the features to work correctly..
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Corepc
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Other than this issue it appears Outpost Firewall Pro and SecureAnywhere function correctly..Outpost antispy disabled in compatiblity mode..So Webroot is handling pretty much all the scanning..

[HowardR]

Hi Corepc,

Theis can be caused by an interaction between the Web Threat Shield in Webroot SecureAnywhere and another link scanner on your computer..  Please try the following steps first.

In order to determine if the issue is related to the Web Threat Shield, please follow the steps below.

Note: We recommend that you print this page, as you will be required to close your browser and restart your computer during the course of these instructions.

Open Webroot SecureAnywhere.
Click Settings.
Click Web Threat Shield.
Uncheck the box labeled “Analyze search engine results and identify malicious websites before visitation.”
Click Save All.
After making this change, restart your computer.

Once you have restarted your computer, try to replicate the issue by running a search.

If the issue persists, we will need to gather logs from your computer to determine the cause. Please Create a Support Ticket 

Thanks,

Howard

[Corepc]

Guess you need my logs, has i have to leave  "“Analyze search engine results and identify malicious websites before visitation" unchecked, else if checked any yahoo, bing, google, searches do not work.

It has been this way since for a long time now.across all version, it has never worked correctly with Outpost Web Protection enabled.

If Outpost Web Protection is totally disabled and not installed the "Analyze Search" will work, Once OutPost Web Protection is enabled "Analyze Search" no longer works..

Outpost Web Protection does not have a link scanner, does not check search results. It will only block the page if it is known to outpost to be bad when you click on the link etc..

I am really not sure if this a problem with Outpost or problem with WSA..Norton Safeweb lite work with Outpost Web Proection. And does almost the same has WSA "Analyze Search" but it works..

I have compared all the rules and programs settings between WSA and Norton Safeweblite and they are both setup the same expect for the outgoing access ip address etc..

Do you need for me to send you the logs files? I still have wsalogs.exe from the list time I had to send in some logs..

Corepc

[HowardR]

Hi Corepc,

Yes, our Support Team would like to have a look at your logs to help determine the root cause of the issue.  To easily submit a Support Ticket, open Webroot SecureAnywhere and select the "Help & Support" link in lower left side of the main window.  Enter yoiur registered email address into the the form and click "Continue."  Enter the requested information and when you submit the ticket it will also automatiucally upload the logs from your system. 

If our Support Team needs different logs, you will receive correspondance that will instruct you on what and how to generate and send them.

Thank you,  and i'm sure we can figure out the issue here and get you back up and running quickly.

Howard

[Corepc]

I Can't create a new support ticked because it is asking for password from the last time I sent a support ticket in and that issue has been fixed but ticket has not been closed..I have logged into that ticked and asked for it to be closed. Once that is done then I can start a new ticket..

[TripleHelix Sr. Expert Advisor]

Just log out of that ticket and then you can start a new one!

HTH,

TH

[Corepc]

already logged out and started a new ticket but it comes back saying this...

We have already had contact with: insertemail

Please enter your password below if you wish to continue with your previous conversation. Your password will have been previously emailed to you.

If I enter my password it take me my last ticket

Webroot suport say all I need to do is make a new ticket from that screen..

let see

[TripleHelix Sr. Expert Advisor]

That's correct but don't put the password in and that should start a new Ticket!

TH

[Corepc]

not letting me start a new ticket keep going to that screen asking for password to continue after I put my email address under open ticket..

and then it takes to me to last ticket..I went ahead and did has webroot support asked and started a new message in my last ticket..

[TripleHelix Sr. Expert Advisor]

Yes I see what you mean now as I tried to start a new ticket but you should be fine continuing in the same ticket!

TH