Ideas Exchange

One log in per windows session on Password manager...Or...

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I'd like to propose the option to either let me log in once in to my password manager, or have it as a per windows session, and not browser session log in.

It's annoying to have to keep logging in to my password vault in Firefox every time I close and re-open the browser. If the option is already in Webroot, please tell me where it is, I can't find it and I was surprised something like this wasn't already in it.

No one else uses this PC but myself.

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On cursory inspection, this seems like it would be a good improvement. We'll run it by our product managers to see what their perspective is on this suggestion. Thanks

Distinction of Techie and Non-techie posts in Recent Posts

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I would like to see a distinct differentiation of Techie and Non-techie posts on the main web page of the community. There is a section Recent Posts where are stuffed all posts regardless on their nature. So can you kindly split section Recent Posts on Techie and Non-techie sub-sections? The reason is that we have a huge increase of non-techie posts/threads lately between which important techie posts/threads or those requiring a help are literally becoming lost and they can be easily overlooked as such.

@ attention of moderators
You're correct thinking that this idea relates to your deleted post in one non-techie thread which was closed for a while and was reopened again later. I fully agree with the content of your message, hence I decided to post this idea. Hope you understand.

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We just needed to reword the comment so we can create a new guideline.

That will be on the way later on today. I like the idea of separating them out from Recent Posts, but we may be looking at a platform limitation. I'll take a look and see if it can be done without recoding the whole thing.

Add ScreenCapture feature to webroot secureanywhere

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It would be nice if this feature available in the next version of Webroot SecureAnywhere.

* Feature name: ScreenCapture.

* Feature option:

- Capture when focus window title contains some strings.

- Compress and send captured screens to parent's email.

- Able to select picture quality, then we can decrease the compressed file.

- Schedule to send captured screens.

Just want to say THANKS to Webroot, it's awesome!

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Thank you for the idea, but this feature is out of scope of the product as we currently envision it.

Backup Speed / Bandwidth Usage

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I would like to see the abaility to adjust the amount of bandwidth that the backup and sync function uses. By being able to set a low, medium, or high usage, the backup feature can still run but the internet upload speed can be adjusted so it does not slow down regular usage so much.

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We plan changes and updates to the Backup & Sync feature as part of our 2014 release. However, the final set of changes is not yet determined so we do not know if this specific feature is included. We will update when we have more information.

submit Suspicious Urls

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Hi ,

i think it is good Webroot design a Web page for submit Suspicious Urls .

Regards ,

Amir

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The link David provided in his comment points to the article on how to submit a suspicious URL. Good idea though!

Add Mobile Unlock Function to Account Console

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There have been a few instances I have seen in which following an inadvertant mobile device lock, the owner was not able to unlock the device for various reasons. I would like to see this added to the available mobile commands on the Console. This would help safeguard against forgotten or corrupt passwords.

Here are the currently available commands:

Adding an Unlock button itself should be easy, as long as the device still "checks in" with Webroot while in a locked condition to receive the Unlock command.

What do you all think?

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We agree this is a good idea, and as we get closer to implementing it, we will update again with more info. Keep the great suggestions coming!

KB Article for Android Versions

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I have looked, but I am not able to locate a simple table that will help direct users to the correct download for their Android device. I think a table, such as below, might make helping answer questions regarding which version to download a bit easier. Thank you to TripleHelix for answering a few questions of mine regarding this!

Note: I THINK, but am not positive, that I have the below versions and links correct!

Your Computer has:

So your Android needs:

None

For Premier functionality- Use the key code you received when purchasing the Premier.

For Basic functionality - Use the free key code.

Free

Or

Premier (First download only)*

And optional

Free Secure Web Browser

WSA-Antivirus

For Premier functionality- Use the key code you received when purchasing the Premier.

For Basic functionality - Use the free key code.

Free

Or

Premier (First download only)*

And optional

Free Secure Web Browser

WSA-Internet Security Plus

Use the same key code as your computer, this will give functionality of Premier.

Free

And optional

Free Secure Web Browser

WSA-Complete

(Use the same key code as your computer)

WSA-Complete

(Secure Web Browser and Online File Backup is included)

*Premier users who already have a paid key code should re-download using the Free version

Status:

We just created the article. I made some adjustments to it, so please let me know if you have any questions.

Open a support ticket - a direct link

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Foremost I have to say that my idea has born thanks to DavidP who put in to his signature a direct link to open a ticket.

So, credit goes to David.

I have noticed that a link to open a support case is available only on the main page of Community on the right side under "Looking For Support?". Unfortunately in other levels/sub-sections of forums there is no a direct link.

I think it would be handy if a direct link would be always available regardless on level/sub-section of Community you are in. We would need to place this link to a part of page that is always displayed. For instance the bottom part of page could be used. See below.

or in the drop down menu "Support" on top of the page or elsewhere it suits the best.

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There are going to be some upcoming changes to the main site that will necessitate some work in the header and footer of the Community. It's possible that the requested link might actually exist in the forthcoming changes. If not, we can see about getting it added. Thanks for the suggestion! For the time being, the community team will always try to include a link for opening a support case any time we refer to the support system.

custom scan

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can you consider

ability to save the custom scan selection or have the deep scan to include other drives folders or networked devices and save that routine

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At this point we have no changes planned for Custom Scan settings. However, we will check with our Development team and see if we can accomplish any enhancements in this area, so please check back.

Webroot Secure VPN

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Webroot could offer secure VPN service. To encrypt data and protection users in public insecure WIFI, a VPN is a must. Webroot could offer VPN service which would have like 6 plans with the most basic plan offered to WSA AV users and subsequent advanced plans for Internet Plus and Complete users. The rest of the plans could be used at a reasonal upgrade price per year. Anybody not using WSA could also use the service for a price. The VPN would come integrated with WSA. And option like 'install secure VPN' would install the VPN serive. And then start using secure worry free WIFI. It'd be that simple.

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This line of business falls outside the core competencies we are focused on right now and would require the implementation of new infrastructure that does not currently exist. While a Webroot provided VPN service would augment the other security we provide, we will leave that business for others.

Webroot AdBlocker

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WSA could have an AdBlocking feature integrated into the interface. Much like Avast! adblocker. Only better. It'd not only block ads in browsers but also in other apps. The devs team could gradually add apps to the list. Avast! licensed adlblocker from AdBlock Plus. Webroot if integrates its version of Adblocker into its range of products, it would take one more step towards wrapping up a range of products complete with features, perhaps more than any other security product at the same price.

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We dislike ads as much as everyone else, but ads are not security issues by default. As a rule, we are focusing our attention on security issues. In the event an ad is infected, we are already blocking it. So we will have to decline the opportunity to implement this idea for the same reason we no longer have a spam filter and instead focus our attention on threats.

Removal of WSA on a PC through Console

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It'd be great to be able to uninstall WSA remotely through Webroot console. There would be an option much like Deactivate PC. Something like 'Remove WSA from this PC' or 'Uninstall WSA from this PC'. And when clicked it would connect to the WSA on that PC and do what it's supposed to do- remove WSA.

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David's response is correct. Thanks!

URL to test Website Blocking

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I am sure I am not the only one who likes to test things out, and wonder if they are really working. I would like to see a specific URL set up just to test the URL blocking of the software. The URL would be included in the list of 'bad sites', but it would actually just have a message with something like "If you can see this, your software might not be correctly blocking known infected sites." You know it is working if the website is blocked, and something is not working if you are able to see it. This would give people like me a safe place to test out the function, as well as being able to openly (maybe) share that URL within the community to others who wish to verify that things are working correctly. What do the rest of you think?

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We're going to look into doing this. It would probably be pretty quick and easy to do. Thanks!

Reset Button for the Firewall

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I would like to see a reset button for the Firewall Network Applications to remove all of the listed connections.

Reason: To remove them now it's so hard if you have many in the case before v8.0.2.96 when there was a glich it added many processes that didn't need internet access.

04-01-2013 11-23-49 PM.png

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Although we are unable to fulfill this request right away, the idea will be deferred for future re-evaluation. Thanks for the suggestion!

Webroot toolbar improvement

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Hi,

I feel one area which could be improved in Webroot software would be the toolbar, it seems too dry and almost non functional (only one grey webroot icon displaying).

I would suggest showing for each web site visited a color coded icon in the toolbar regarding the safety of the same (i.e. green for safe, yellow for caution, red for know malicious sites, etc.)

This helps to more easily identify potential risks while surfing the internet.

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Something we plan to do in the future is provide a deeper integration in the WSA agent with our subsidiary link-checking service, Brightcloud. Once that occurs, it is possible this idea can be revisited for the specific purpose of doing something more with the toolbar in the requested way.

However, the Web Threat Shield doesn't need the toolbar at all to protect you. The toolbar available in the Internet Security Plus and Complete versions of the program is used only for Password Management. The Web Threat Shield operates in the background, with no need for a toolbar.

That said, we also have exactly what you're looking for, available for free from Brightcloud. Please try out the Webroot Reputation Toolbar and let us know what you think.

Also, the W is grey in your toolbar because you haven't yet signed in. If you sign in, it would turn green, and it provides a whole host of options for password management when you click on it.

Modifications to Identity Shield

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Hi -

JimM recommended that I post here.

I am a software developer that just recently purchased a new computer with Webroot A/V. With Identity Shield turned on, every new program I install & every program I compile gets set to Deny. I now know I have to set it to Allow, but I wasted over 10 hours uninstalling & reinstalling apps thinking that one of them was the cause.

Why is this a problem? First off, beyond the initial hassle & time, after installing 20+ programs on the new machine I found I was unable to paste in any of them. Ever try to write code without copy & paste? I also see no reason to (by default) disallow pasting only. I can copy & cut & particularly the latter seems every bit as bad as pasting.

I'd like to see an option to turn pasting back on while leaving other protections in place. I like the protections Identity Shield provides in a browser, but why should I by default be prevented from pasting in an app I purposely installed? I realize that malicious apps can self-install, but I'd think that your program should be able to tell the difference between a purposely installed & a self-installed program (which should probably be completely locked down - or at least ask the user about it).

Meanwhile I have to leave Identity Shield turned off to be able to use my computer.

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Actions involving holding down CTRL should now function as expected without negative interference from the Identity Shield, effective as of version 8.0.2.105. Thanks for the great feedback!

Visual notice of running scan in WSA systray icon

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In fact this is not a new idea because it's already implemented in WSA for Android. I mean the nice small circle spinning around over WSA icon when a scan is running.

Can this visual notice be also implemented to WSA for PC? The reason is that I would like to see directly that a scan is running without a need to hover over WSA icon to see wording "Scanning ....".

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Since the icon already provides an indication of ID Shield protection via the the lock symbol, we cannot have it also display Scan status by spinning (you could be scanning and surfing at the same time, right?). Also, since WSA scan times are typically very short, a dynamic indication of scan in progress does not delivery nearly the same value as it would for other, longer scanning, AV products. So we will stick with the static lock symbol, since we believe it provides more valuable information.

Bangla localization

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I would love to have WSA in my language - Bangla.

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Although we are working to localize our product into a number of languages, I am not aware of Bangla being considered at this time. Many factors go into deciding to localize to a certain language because it is not just the agent that would be localized. Every time we localize, we want to be sure to update as much useful material as possible for that language, such as help files, the online console, the renewal cart, portions of the main website, etc. So there is a lot of work to facilitate language localization requests. If and when Bangla is considered for localization, we will be sure to update the status of this request.

Uninstallation complete dialogue box

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Something quite basic and hopefully easy to implement. In the past when I have uninstalled WSA for various reasons as well as to test other products for a short period of time, there has been no uninstall complete box at the end of the uninstall process.

I feel that this small dialogue box is important because it tells users that the uninstallation has gone without an issue, and one or two family members have in the past thought that WSA did not uninstall correctly from their machines due to this box not being there.

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Yes, we agree. We should be able to provide an "Uninstallation Complete" message (or something similar) in the near future. Thanks!

Webroot on Wikipedia

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I stumbled upon Webroot on Wikipedia but I got surprised that there are still links to the outdated products and links to the SecureAnywhere portfolio however without detailed descriptions about each SecureAnywhere product like for instance Symantec has for their NIS.

So, Webroot folks come on! Don't miss the opportunity. Wikipedia is a modern Bible.

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Good point! We'll look into changing it. Of course, with Wikipedia being editable by its community of readers, someone very well may beat us to it.

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