I would like to see a distinct differentiation of Techie and Non-techie posts on the main web page of the community. There is a section Recent Posts where are stuffed all posts regardless on their nature. So can you kindly split section Recent Posts on Techie and Non-techie sub-sections? The reason is that we have a huge increase of non-techie posts/threads lately between which important techie posts/threads or those requiring a help are literally becoming lost and they can be easily overlooked as such.
@ attention of moderators
You're correct thinking that this idea relates to your deleted post in one non-techie thread which was closed for a while and was reopened again later. I fully agree with the content of your message, hence I decided to post this idea. Hope you understand.
Foremost I have to say that my idea has born thanks to DavidP who put in to his signature a direct link to open a ticket.
So, credit goes to David.
I have noticed that a link to open a support case is available only on the main page of Community on the right side under "Looking For Support?". Unfortunately in other levels/sub-sections of forums there is no a direct link.
I think it would be handy if a direct link would be always available regardless on level/sub-section of Community you are in. We would need to place this link to a part of page that is always displayed. For instance the bottom part of page could be used. See below.
or in the drop down menu "Support" on top of the page or elsewhere it suits the best.
It would be great to be able to have the ability to share a file that is backed up. It would allow the user to create a link to the file and have the option to password protect the file for the shared link. A timeframe could also be set for how long the link will be valid.
Realbworld example: Let's say I have a large video clip that is backed up by Webroot and I want my mom to view it. The file would be too large to email, so I could just set up a share option for the file that can be emailed to her. She can click the link to get direct access (download/view only) and watch the clip.
I stumbled upon Webroot on Wikipedia but I got surprised that there are still links to the outdated products and links to the SecureAnywhere portfolio however without detailed descriptions about each SecureAnywhere product like for instance Symantec has for their NIS.
So, Webroot folks come on! Don't miss the opportunity. Wikipedia is a modern Bible.
The Webroot interface is difficult for people who rely on screen readers to use. The biggest problem is a lack of keyboard control. For example, someone with a vision impairment can't independently install the product, because you need to click in the field where the license key needs to be entered (you can't tab to it). While screen readers do provide some limited review capabilities by simulating mouse movement and clicks, this is a difficult way to access an interface, particularly when you're trying to learn it, and the product could benefit greatly both from making the interface able to be controlled using the keyboard, as well as using Active Accessibility or UIA, to provide information to screen readers about major elements, e.g, what's turned on or off in status, information about scan results, etc. I could provide more information to developers if anyone is interested.
An idea was presented over in the Android forum, and I liked it enough that I am going to open the idea here.
The ability to way enter wildcards for blocked numbers. For example your getting calls from a place that has several numbers in a block like 111-222-3300 through 111-222-3320. Instead of having enter every number (21 numbers) is there a wild card that could be used (111-222-33XX) that would allow to block then all? (This would apply to ONLY the last 1 or 2 digits of the phone number(s) to be blocked, otherwise it will block too many.)
Remember, in the event that you have blocked 111-222-33xx to blocked the numbers above, if you get a call from 111-222-3344 it will be blocked, but at the same time that caller does, I believe, have the ability to leave a voicemail. If you find you have blocked numbers that you do not wish to, you could go back to manually blocking each individual.
Allow the Call Blocking to use a 10 digit phone number (Area Code + Phone Number) instead of requiring a full 11digit (1 + Area Code + Phone Number). Many times when I had tried to turn on a Call Block using a saved contact to provide the number, it would fail and return an error that the phone number is not valid. Incoming calls do not contain the 1 on my phone, so when saved to a contact, or if I use the call log to select the number to block, it require's editing of the number before the Call Blocker will accept it.
The security product does a great job of blocking calls, but they go straight to voicemail.
Can the option be added to reject the call? In this case, the call would be dropped or receive a busy signal and not go to voicemail.
After reading & commenting on a thread in the Complete section RE: A user not being able to clear past malware history in the console - I feel it would be a good idea for a user to be able to clear past malware if required. For example a close relative of mine has some very embarrassing malware (ladies type) blocked that he didn't want me & to see & didn’t realise blocked malware was recorded & (he does now) & has no way to remove it anyway & I really think he would like to, his other half also has her phone & PC on the console & can access it
I also show others who are interested WSA my console & all it's functions & although I have only one entry I really don't want others to be able to see what is essentially a record of internet mistakes which remains there to time indefinite if the same account is renewed. Others in my immediate family righlty have access to my family WSA console including my other half & teen daughter for their phones etc & I personally would like to be able to clear my history if I needed to.
I'm not talking about secrecy here just basic privacy & if a person has for example a 5 user WSA maybe all 5 of those people may use the console at some point & this could cause some issues including possible marital disharmony etc
The wsa firewall semm to have lost its flexibility in windows 8. I would like to have control over my firewall and thats why I chose to have a complete security suite and dont want to install a third party firewall nor i am not so comfortable with windows firewall settings. The wsa firewall was smooth and comfortable in custom allowing applications to connect or not in windows 7. I would like to have have the feature back in windows 8.
I know this has been discussed before, but I thought I’d toss it out in the Ideas Exchange Forum.
I did a comparison of WSA’s and Norton’s system cleaner features and here’s what I discovered:
Norton offers “PC Tuneup” and Webroot offers “Cleanup Now.” Both features can be automatically scheduled.
Norton’s “PC Tuneup” cleans up Windows temporary files, Internet Explorer temporary files, Internet Explorer history cleanup, startup manager, registry cleanup and disk optimization (a/k/a disk fragmenter).
WSA's “Cleanup Now” cleans up Windows Desktop (recycle bin, recent document history, start menu click history, run history, search history and start menu order history), Windows System (clipboard contents, windows temporary folder, system temporary folder, windows update temporary folder, windows registry streams, default login user history, memory dump files, cd burning storage folder and flash cookies), Internet Explorer (address bar history, cookies, temporary internet files, url history, setup log, Microsoft download folder, media player bar history, autocomplete form information and cleanup index.dat), and specific applications (Mozilla, Adobe, Sun Java and Microsoft).
WSA does not incorporate defrag into its repertoire. Norton does.
I have heard, and respect, arguments that say that Windows already has an effective defrag option (Disk Defragmenter), and the addition of a defrag feature to WSA would constitute bloatware, but is this dispositive? WSA presently incorporates a feature that cleans up your recycle bin, a feature that Windows already has (Disk Cleanup). Moreover, when you consider all of the things that System Cleaner feature presently cleans up, is it really going too far to incorporate a defrag feature as well? The WSA System Analyzer already analyzes defragmentation issues, so is it too much of a stretch to incorporate defrag into Clean Up Now?
This is an expanded discussion of a previous thread. See, Backing Up PDF Files.
Webroot lists certain files it invites you to check off in order to back them up, including doc, docx, xls, xlsx, jpg, jpeg, png, mpeg, avi and mp4 files. I am assuming if you check off those files, they will in fact be backed up. Files that are not listed can be added through WSA’s customization feature, which allows you to manually add specific files. However, this assumes we, the users, are aware of all the files we have on our computers. If we are not, then those files will not be backed up, regardless of their importance. Cases in point are pdf, tiff, gif, ppt, pptx, and possibly others.
Recent discussion has focused on modifying WSA’s backup features to include the opportunity to check off additional files rather than having the user resort to a manual entry through the customization feature. This suggestion has garnered some support by various members of this community.
However, another alternative ought to be considered, and that involves the elimination of the check off feature as well as the elimination of the customization feature and simply expanding WSA’s back up to automatically include all known files. Of course, it is possible that new file types will be born every day, but as they are discovered, they can be added by WSA.
I am leaning towards this latter alternative. It simplifies the process while affording the user the maximum possible back up coverage without having to resort to manual insertion through the customization feature.
I would invite views on these two alternatives.
Either way, something should be done expeditiously because the current system is flawed and needs to be fixed.
Being slightly colorbling, I have tremendous difficulty trying to tell some of the backup overlays apart, especially the ones that are suppose dot be yellow and green. can Webroot change the colors and graphics of the overlays so that they are easier to distinguish? I would really like to see colors like red (not yet synced), blue (currently syncing), and green (synced).
Nice product - two ideas
To log on using your web site requires "two factor" authentication (your password and two characters of your security word). I like this additional secuirty.
However, to log on using the Webroot browser extension, only requires one (your password). Why not add the requirement for two charcters to the browser extension box?
Also, limit access to your account only by the computers or phones identified in your acount. I don't need or want access to my account by any computer or phone in the world.
Just a thought.
I've noticed that at-least two new features have been added to the software since I purchased it. However, I had no idea the features had been implemented because no notification or message was provided. To keep users engaged and aware of new features, add an alerts box that automatically launches on the "You are protected!" main screen, which the describes the newly added feature(s).
This will increase retention because users will see the benefits of the software rather than thinking "I guess I'm just paying for regular updates, unlike Symantec who is always adding features to their software."
What are some thoughts?
I would like to see a reset button for the Firewall Network Applications to remove all of the listed connections.
Reason: To remove them now it's so hard if you have many in the case before v126.96.36.199 when there was a glich it added many processes that didn't need internet access.
I would like to see Anti-Theft feature in WSA for PC.
It should work more less in the same way like for Android. It means you should be able to localize your stolen or lost PC, send commands to lock it etc. You could even implement tracking of PC using inbuilt web-cam.
Let's utilize MyWebroot in its full potential and further enhance WSA for PC!
I used this feature from the web portal all the time. It's more secure and reduces file redundancy. Is it still available in the new portal?
I've been looking for a product with a set of basic PC maintenance utilities to allow users to perform functions like defrag, backup, uninstall and etc. While there are plenty of options out there, including the native Microsoft utilities which are known to be weak and limited, most 3rd party products attempt to upsell users to add anti-virus/malware, emergency recovery and etc. Obviously as a Webroot subscriber I'm not interested in purchasing software that performs functions I already have and would quite probably conflict with Webroot. I'm also a pretty big fan of Webroot and have come to trust your products to the point they are running on every PC in my home. So with this in mind I'm humbly suggesting that Webroot consider adding a new product line or possibly a new set of features to your existing products to incorporate these functions.
I realize that this may seem beyond the scope of what Webroot's core products are aimed at and may be just too much scope creep for your engineers but it's something that customers are interested in. I "admin" all the computers in our household (8 so far) and it would be a valueadd for me to be sure. Having these necessary functions available in a standardized interface that gives me more control and better performance than Microsoft's utilities would be something I'd be willing to pay for. As it stands I'm stuck looking at vendors and products that I either don't trust (think IOBit) or contain features I already have and/or don't need.
Anyone else in this boat?
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