Webroot has evolved its secure login offering from a secondary security code to a full two-factor authentication (2FA) solution. While this has been on our product roadmap for a while, we had a secondary security code in place that was serving as an alternative authentication option. We now offer a TOTP (Time-Based One-Time Password) 2FA solution.
If you are new to 2FA, see the Business FAQ for more information.
Beginning in early December, if you attempt to log in to my.webrootanywhere.com, you will be redirected automatically to a new login URL: identity.webrootanywhere.com. Any bookmarked links to my.webrootanywhere.com pages will still work, but will also be redirected automatically to the new login page URL. Please inform your customers as needed.
To set up 2FA for Business Admin accounts:
- Log into the Webroot management console.
- If this is the first time you are logging into the Management console since 2FA is available, the Setup 2FA screen will be presented.
Click Setup 2FA to start the process.
If you have already logged into the console and opted to skip setup, click Show more for assistance.
You can start the 2FA setup process from the Admins tab in the Webroot management console.
- Find and click your name in the Admin list, which displays your details in the right panel.
- Scroll down and click Enable under 2FA.
- The Setup 2FA - Step 1 screen displays and will prompt you to setup 2 security questions. Choose two questions, provide answers, then click Continue.
- The Setup 2FA Step 2 screen displays. You will be prompted to download and install an Authenticator App from the Google Play Store or Apple App Store to a smart phone or tablet, preferably with a working camera.
Examples of authenticator apps include:
* Google Authenticator
* Microsoft Authenticator
* LastPass Authenticator
* Authy 2-Factor Authentication
- Open the Authenticator App and follow the prompts to enable the app to access the camera to scan the QR code that is presented.
If you are unable to scan the code, click Show more for assistance.
Click Can’t Scan the QR code and manually enter the entire code provided into the Authenticator App. The code is case sensitive.
Proceed to step 6.
- Enter the verification code from the Authenticator App in the box under Step 4, then click Verify Code.
- The code will be verified and the screen will present a Verification Successful message once completed. Click Complete Setup to finish setting up 2FA.
Note: If you get a red Verification Unsuccessful message when entering the code, codes are only valid for 30 seconds. Enter the new code displayed by the Authenticator App and click Verify Code.
- 2FA is now successfully setup and the Congratulations screen will display. Click Go to Console to log into the Webroot management console using 2FA.
The Authenticator App will supply the Authentication code that you will be prompted to enter at login, which replaces the Security Code.
Note: The Security Code will be stored for your user and will be used if 2FA is disabled.
An email from email@example.com will be sent to you informing you that 2FA has been enabled for your account.
For more information on 2FA, please see: