Product Bulletin

Product Bulletin: Agent changes in PC build

  • 31 March 2020
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Product Bulletin: Agent changes in PC build
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  • Community and Advocacy Manager
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Webroot now does a gradual rollout method for releases. As such, not everyone will receive the update at the same time.

Agent changes in PC build (Release on April 6th, 2020)


  • Enhancements to facilitate additional threat detections

Added April 29th 2020


Agent architecture changes
- New files are added in these locations:

  • C:\ProgramData\WRCore\CoreService
  • C:\ProgramData\WRCore\SkyClient\DB
  • C:\Program Files\Webroot\Components
  • C:\Program Files\Webroot\Core
  • C:\Windows\System32\drivers (WRCore.x64.sys

- Two new processes run:

  • WRCoreService.x64.exe
  • WRSkyClient.x64.exe

Note: 32 bit systems have their own 32 bit versions of these files


  • “Aw, Snap” crash with 32 bit Chrome
  • Issue with restore from quarantine


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