- The ability to create and manage groups will be available in the Global Site Manager console under the Groups tab, which has replaced the Devices tab.
- The buttons to change and rename your console can be found by clicking the dropdown near the console name in the upper right corner.
- All documentation can now be found under the question mark icon, in addition to the option to raise a new ticket with support.
See Full Product Bulletin Here!
But the new Groups tab is not showing all devices.
We have + 2000 devices but when browsing devices using Groups we see less than 500.
I did submit to tickets to support for some buggy behavior:
1. If I am working in a site, and choose support, I get popped out to the documentation page instead of the support portal
2. Since the support portal opens in a new tab, if I do anything except for create or manage tickets, I get forcibly logged out from the GSM Console in both tabs.
Could you let us know which browser and version you are using when you experience the jaggy fonts / icons - as this is definitely not expected. Any screenshots, etc, you could provide might also help us to diagnose the issue.
Also, looks like the same person was incharge of moving the support button that used to be right in front of me while in a clients site making it easy to submit a support ticket while working a clients account. Not a fan, please put it back.
Why destroy easy access and functionaity? I'm all for fixing bugs, although these items were not bothersome to have right in front of me. Now they are hidden under another menu. Does not flow well at all.
The support feature was handy as a tab, but in its new home, it isn't much different from many other systems/platforms.
I really like the new Groups tab that replaced devices - I am hoping to see some more functionality around that.
Thanks for your reply, and my apologies for my late reply.
To answer your question, I was using Chrome. I think I actually found the problem as it has been better since. I had set the option in Windows 'Adjust for best Performance' which actually turns off Font Smoothing. I didn't really notice much difference with anything else except for the Webroot page which had the really thin icons. I ticked the 'Smooth edges of screen fonts' option under the 'Performance Options' > Visual Effects, and it has been better since. The setting is for fonts, but it seems to affect icons as well, unless it was just sheer co-incidence. Anyhow, it's better now.
PS. I do however really miss the old more defined buttons and icons. This may not be a big deal for other people, but I'm visually orientated, so I find management software easier to navigate when there's defined colours such as red for 'OFF', or green for 'ON'. It's not critical, but it definately slows me down if it's all the same colours or tone of colours.
The other thing that would be really handy is, if the row the mouse hovers on is highlighted so as to help one's eyes to see the correct button or options for each line, rather than to have to double check each time in case one clicks the wrong button next to the wrong option. These are little fiddly things, but they are very practical and help speed up management tasks, especially for visually orientated people like myself. : )
Here is the suggestion/feature request if you want to go give it a kudos:
Many thanks for all the feedback so far - it's all being taken on board and rolled into our future plans where applicable, so please keep it coming!
In answer to a couple of the queries:
Please don't hesitate to shout if you have any additional queries or suggestions.