@AShafer wrote:@DTMT @hungpham @Jcard @nestork We made some changes on our end with our most recent Product Bulletin. Can you please confirm you received the bulletin on your end?
@AShafer wrote:@DTMT just resent the message to you .. let me know if it's coming through!
@AShafer wrote:Thank you so much for raising this. I'm a product marketing manager here at Webroot, and improving the capture rate for our Product Bulletins is one of my pet projects. I've made several changes to the process, including how we pull data for the email send, but there is clearly still some room for improvement. You should be receiving an email a week or two prior to updates from ProductUpdates@webroot.com. We have seen issues in the past where spam filters catch the email and move it to a different folder (not always spam). Gmail-based email systems and those using Barracuda seem to have the most trouble receiving our updates. If you haven't been receiving the emails, and feel like you should have, please DM me your email address, and I'll look into it further. And, thank you for helping us improve our communication flow. Bestamber
@flaux wrote:... we recieved the information that there will be a new version...
@flaux wrote:ups... I became a answer on my support ticket. Therefore I know that... Support wrote:Hello, Webroot are pleased to announce the expected GA release of agent build 22.214.171.124 to production today, August 13, 2018. This release includes a resolution to the issue you have reported here. We appreciate your patience as we work diligently to improve our products, enhance your Webroot experience and ensure a problem free release. For a complete list of resolved issues and new features please see our release announcements below:...and than I became another, that they have to wait a week or so, and than they released it.
@flaux wrote:and by the way, I have stolen your webroot.gif Can I do that ? Thanks in advance. It's so great
@AShafer wrote:@Webgroot Could you please DM me your email address so I can look into why you arent receiving our product update notifications? Thanks!amber
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