I purchased Internet Security Complete on 5/4/2020. The product is registered. However I cannot login to my account. Keeps going back to login screen
Experiencing nearly same issue - frustrating and attempting to get assistance. Not going so well.
Hello @GRuss4720 and @TLCtx
Please Submit a Support Ticket and they will help you sort it out!
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply.
Done that as well as called - not sorted out yet!
Maybe one of the Community Staff can help you? @khumphrey @freydrew
Hey there @TLCtx and @GRuss4720 ,
Can you please provide some more info?
khumphrey - thank you for your interest in this issue.
Yep - frustrated - more time than I have ever spent “installing anything” onto my computers. And definitely scores in as worse installation scenario for a protection program. Thanks again for asking, but as you can see I don’t think there is much else that can be done. I’m hopeful for a resolution but hearing from one of your people on here that “they have personally never seen a problem like this” leaves me worried.
I do keep asking if someone can just void things and a full new installation is tried, but they are saying it is with the account itself?? So…
Fingers crossed and at least at the moment the Virus program is functional. But it wasn’t the most costly part of the program. I’ve never paid almost $100 for security on my computers before and maybe I should have just stuck with the free stuff out there.
Any existence of those having TROUBLE TO CONNECT? Once computer is fully on. (Hence) a long time for Webroot to make connection to computer, so to begin anti-virus, once left button has been clicked. I been holding back to speak about this problem so long. Problem of delay been going on, ever day, since no later than fall of 2019. If not for longer time.
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