Solved

App Update required

  • 22 May 2022
  • 5 replies
  • 1502 views

Userlevel 1

Have android phone and Webroot for many many years.  I am getting a message that I need to upgrade my mobile app because the one I am using is being retired.  Is this for real? 

I use Secure Anwhere CE22.2

I also can not log into my account - keeps saying my password is incorrect so I ask for a reset but NEVER sends a link.  Worried my account has been hacke.

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Best answer by TylerM 23 May 2022, 15:34

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Userlevel 6
Badge +15

I have had the same problem w the password. They say it’s not correct but they never send me a link to reset it. 

Userlevel 1

I finally found a topic that said you have to create a new account with the new company, which I did but I still do not see the info I saw with Webroot.  Will I have to do this to my computers also?  This is just stupid.  Why did webroot not give us an email stating that they sold their business and what to expect!  I am done with webroot.  There are better options...Just have to find them lol

I wasn’t even aware Webroot had been sold.  I’ve been getting the same update notification on my phone.  The password I’m using is correct, and I think I know what my email is, so I’m  not getting the update I guess.  I’ve liked Webroot over the years, but I don’t like this at all.

Userlevel 7

I wasn’t even aware Webroot had been sold. 

FYI Twice, First time:

https://community.webroot.com/news-announcements-3/carbonite-to-acquire-webroot-337178

Second Time:

https://community.webroot.com/news-announcements-3/carbonite-to-be-acquired-by-opentext-for-23-00-per-share-341004

 

Userlevel 7
Badge +22

Have android phone and Webroot for many many years.  I am getting a message that I need to upgrade my mobile app because the one I am using is being retired.  Is this for real? 

 

Yes this is for real. Everyone on the older android version <6.0 will be upgraded to at least 6.0.

If you have any issues with this upgrade please reach out to support by creating a ticket or over the phone

https://www.webroot.com/us/en/support/contact

 

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