I am reletively new to WEBROOT (8 month user with no problems) and am running WINDOWS 7. Recently, I did a "clean" with System Mechanic followed by a deep scan with WEBROOT. I've done this many times in the past with no problems. But this time, the system restarted with a black screen with an unmovable cursor at the top left of the screen. I can eventually clear this problem by doing an "alt-ctrl-del" and getting to F12 before the black screen comes up. Then I restart with the next-to-last option on the reboot list and then continuously click the shift key (a recipe I got off the NET!). Does anybody know what causes this problem and how to get back to "Normal" operation without reloading my system?
PS This problem came about after I loaded SEAGATE Dashboard and did a systems backup which, by the way, gave me a message that the backup was "unsuccessful" because apparently one I/O file did not sucesessfully dump. I have nt yet completely cleared this problem or discovered the cause.
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I think they key might be in your postscript - generally the last change made before a problem starts is the most likely culprit. I'd suggest maybe uninstalling the Seagate dashboard to see if the problem goes away, to confirm whether this is the case or not.