Question

Brother printer/scanner installation problem

  • 16 April 2020
  • 1 reply
  • 45 views

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I am attempting to install a Brother printer/scanner and having a problem they say I need to contact you about. At the point where I attempt to connect their setup wirelessly it fails. I have disabled Webroot. They say it is a Webroot problem and I need to contact you about unblocking printer ports.


1 reply

Userlevel 7

Hello @sid316 , Welcome to the Webroot Community Forum.

Your printer probably needs to be Whitelisted. Support can solve this problem for you.

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

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