I recently noticed that my LastPass is now the free account (even though I have the Webroot Anywhere with 5 devices).
It used to be premium but not anymore.
I’ve tried going to My Account to sign in. Following the link opens a carbonite “create account”.
I enter the keycode I have, but I get the error message that states that the keycode is already associated with another account.
It’s very frustrating. All the links and previous how-to’s are dated and do not reflect the new changes.
Appreciate any help on the matter.
Best answer by ProTruckDriverView original
I would recommend getting in contact with Webroot Support with this problem.
Submit a ticket
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.