Question

Can't access Lastpass through My Account

  • 26 May 2022
  • 1 reply
  • 23 views

I recently noticed that my LastPass is now the free account (even though I have the Webroot Anywhere with 5 devices).

It used to be premium but not anymore.

I’ve tried going to My Account to sign in. Following the link opens a carbonite “create account”.

I enter the keycode I have, but I get the error message that states that the keycode is already associated with another account.

It’s very frustrating. All the links and previous how-to’s are dated and do not reflect the new changes.

Appreciate any help on the matter.


1 reply

Userlevel 7

Hello @xflaye 

I would recommend getting in contact with Webroot Support with this problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

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