Can't Contact anyone in Sales

  • 9 December 2022
  • 5 replies

Hi Community,

Our Business Endpoint Protection is scheduled to renew next week.  I no longer have a company credit card to renew, however the only option I see using the online renewal is to pay via credit card.

I sent multiple emails and left several voice mail messages at Webroot over the last few weeks and even opened a ticket to see if I could get someone to call me. The support people just say to contact sales and that they will have a salesperson contact me.  Nobody at Webroot has contacted me yet?  Any thoughts? This is very weird?


Best answer by TylerM 12 December 2022, 15:07

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5 replies

Userlevel 7

Hello @supportECC 

I’ll ping the Community Manager @TylerM on this problem. He can lead you in the right direction on solving this problem.

Userlevel 7
Badge +24

Hey @supportECC 


Can I use the email you signed up as a means to get you in contact with sales?

Thanks ProTruckDriver and TylerM.    Yes, any way I can get in touch with sales would be appreciated.


The email on the account is


Userlevel 7
Badge +24



Perfect I got this over to escalations on Friday and they should be in contact with you shortly 😀