Our Business Endpoint Protection is scheduled to renew next week. I no longer have a company credit card to renew, however the only option I see using the online renewal is to pay via credit card.
I sent multiple emails and left several voice mail messages at Webroot over the last few weeks and even opened a ticket to see if I could get someone to call me. The support people just say to contact sales and that they will have a salesperson contact me. Nobody at Webroot has contacted me yet? Any thoughts? This is very weird?
I’ll ping the Community Manager
@TylerM on this problem. He can lead you in the right direction on solving this problem.
Can I use the email you signed up as a means to get you in contact with sales?
Thanks ProTruckDriver and TylerM. Yes, any way I can get in touch with sales would be appreciated.
The email on the account is firstname.lastname@example.org
Perfect I got this over to escalations on Friday and they should be in contact with you shortly 😀