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can't login to account on android cellphone

  • 17 November 2021
  • 4 replies
  • 187 views
T

I renewed my webroot anywhere protection but my pixel 3 cell won’t accept my password. how do i fix

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Best answer by tipup_lt 17 November 2021, 15:57

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4 replies

MajorHavoc
Rank
Userlevel 7
Badge +25

Hi tipup,

The best answer here is to reach out to Webroot customer support so they can help you with your particular problem or issue.

i have seen issues with some custom keyboards, as well as passwords that confuse capital-O and zero (0), as well as lower case L and the number 1. And you could always try a password reset if all else fails  

 

 

- Owen Rubin,  Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.
D
Rank
Userlevel 3
Badge

I say try it. Appears correct to me.

David Neutz
T

thanks, but my problem turned out to be using the wrong webroot app. Once I figured that out everything is OK

MajorHavoc
Rank
Userlevel 7
Badge +25

Glad it all worked out so easily. 

- Owen Rubin,  Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.

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