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cancelling auto renewal

  • 12 December 2022
  • 3 replies
  • 138 views

Userlevel 2

I am attempting to cancel auto renewal for subscription. System seems to want to send acknowledgement to the email address I used to purchase the subscription. How do I gat it to send to my current email address.

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Best answer by TripleHelix 12 December 2022, 02:30

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3 replies

Userlevel 7
Badge +63

Hello @Tevita 

 

Go here to op out of auto renewing: https://www.webroot.com/us/en/auto-renewal-optout?kc

 

 

Thanks,

Userlevel 2

yep had done that. But confirmation of my cancellation of auto renewal appears to have gone to the email address I used  when I setup the account rather than my current email address. Can you confirm that auto-renewal has been canceled for my account.

Userlevel 7
Badge +63

I can’t check but if you put your Keycode in there I’m sure it worked. The only other thing I can suggest is to contact Webroot Sales again with the Keycode and ask them directly via email or by calling them!

 

Purchases, renewals, and upgrades

Mon - Fri 7 AM to 7 PM (MDT)

wr-customersales@opentext.com

Tel: 1-866-350-6089

 

Thanks,

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