Best answer by TripleHelixView original
Cannot change my account from basic to admin.
Hi. I want to deactivate a pc and I cannot access the manage users tab.
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Have a look at the online Guide: https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm and if that doesn't help please Submit a Support Ticket and they will sort it out for you!