Cannot uninstall a threat
Userlevel 1
I need to contact a forum moderator at forums.webroot.com for an email address where I can send the my log file. Webroot detected a problem but cannot uninstall the threat.
Userlevel 7
Hi dollkim50
Welcome to the Community Forums...http://www.forumsextreme.com/images2/sBo_reflection2.gifhttp://www.forumsextreme.com/images2/sBo_reflection2.gifhttp://www.forumsextreme.com/images2/sBo_reflection2.gifhttp://www.forumsextreme.com/images2/sBo_reflection2.gif
I do not know about contacting a Mod but if you need to contact someone about an issue then please Submit a Support Ticket with the information as soon as possible. The Support Team should be able to take it from there, for you.
However, we do have a lot of experienced users in the Community and we may be able to assist you if you would provide some details of your issue.
Regards
Baldrick
Welcome to the Community Forums...http://www.forumsextreme.com/images2/sBo_reflection2.gifhttp://www.forumsextreme.com/images2/sBo_reflection2.gifhttp://www.forumsextreme.com/images2/sBo_reflection2.gifhttp://www.forumsextreme.com/images2/sBo_reflection2.gif
I do not know about contacting a Mod but if you need to contact someone about an issue then please Submit a Support Ticket with the information as soon as possible. The Support Team should be able to take it from there, for you.
However, we do have a lot of experienced users in the Community and we may be able to assist you if you would provide some details of your issue.
Regards
Baldrick
Userlevel 7
+3
Hello dollkim50 and Welcome.
Is it on Windows, or is it perchance on Android perhaps?
Thanks.
Is it on Windows, or is it perchance on Android perhaps?
Thanks.
Userlevel 7
I can see where you are going with this Dermot...;) so why not post the link to the Android-related issue thread and let Dollkim50 take a read/see if it can help him?
Baldrick
Baldrick
Userlevel 7
+3
Sure, probably best if these 2 threads are available here, to look at.
wssyncmlnps com.wssnps risk message samsung note 3 - Webroot Community
Re: Won't uninstall threat - Webroot Community
wssyncmlnps com.wssnps risk message samsung note 3 - Webroot Community
Re: Won't uninstall threat - Webroot Community
Userlevel 7
Cheers, Dermot.
Dollkim50, take a look at what Dermot has posted and let us know if they assist with your issue or if it is something completely different...in which case please post some details so we can at least see if we can assist.
Regards
Baldrick
Dollkim50, take a look at what Dermot has posted and let us know if they assist with your issue or if it is something completely different...in which case please post some details so we can at least see if we can assist.
Regards
Baldrick
Userlevel 1
Thank for your support, it seems that the issue is being worked on and I will wait for new definitions to solve the problem. I am not comfortable with ignoring the issue so I will live with the warning. Thank you all for your help, it is greatly appreciated.
Userlevel 7
Hi Dollkim50
Thanks for the feedback. We completely understand your position. Glad that you are at least aware of the current status of the issue and that you now know that you just need to keep chekcing for a solution.
Community is always around to help users...hope that you will join us on a more regular basis...as we have fun and make friends also over here.
Regards
Baldrick
Thanks for the feedback. We completely understand your position. Glad that you are at least aware of the current status of the issue and that you now know that you just need to keep chekcing for a solution.
Community is always around to help users...hope that you will join us on a more regular basis...as we have fun and make friends also over here.
Regards
Baldrick
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