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Cannot upload or download files using google chrome??

  • 4 May 2021
  • 5 replies
  • 114 views

I have a new laptop and I have used webroot forever on my computers but I am having trouble uploading files and downloading files from/to google chrome.

I also cannot open links from my outlook emails??

Please help this is quickly becoming more than frustrating.

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Best answer by TripleHelix 6 May 2021, 16:42

Hello @climacoolair 

 

Can you try putting Chrome under Allow under the Identity Shield to see if that works? Also can you tell us the version of Webroot you have installed? I have v9.0.30.75

 

 

You may need to do a clean reinstall of Webroot as in most cases it’s fixes many issues.

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?

Thanks,

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5 replies

Userlevel 7
Badge +17

@climacoolair ,

Are you getting any kind of error messages? What are the results from attempting/failing downloads? Does anything happen at all?

Regarding clicking links on outlook - are you seeing the links start to open and then cancel? Or are the links not responding at all?

Email links are doing nothing at all. Of bigger concern is when I attempt to upload files to my work software when using chrome it will not allow me to upload/download anything, I have tried this using Edge as my browser but there is no issue on Edge all is good. Is there an extension causing the problem on Chrome?

Userlevel 7
Badge +17

If it is working on one browser but not another, this is likely a browser issue and not a Webroot issue. My first suggestion (if you really need to keep using chrome) is to uninstall and reinstall the browser.

Thanks @khumphrey  but we have done this several times as well as reboots etc. No success. After a reboot I actually could not even open Chrome until we disabled Webroot. 

Now it won't even let me export my bookmarks so I can use them in Edge, after reading several threads it seems this is an ongoing issue for Webroot. Not happy.

 

Userlevel 7
Badge +63

Hello @climacoolair 

 

Can you try putting Chrome under Allow under the Identity Shield to see if that works? Also can you tell us the version of Webroot you have installed? I have v9.0.30.75

 

 

You may need to do a clean reinstall of Webroot as in most cases it’s fixes many issues.

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?

Thanks,

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