To Customer Support To Customer Support

ChartNet

  • 7 November 2013
  • 3 replies
  • 20 views
C
Rank
I am new to your community, and very pleased that such a forum exists.  I hope somebody out there can help!
 
My problem is ChartNet, the program I use for work.  Whenever there is an upgrade to ChartNet, which there was this morning, some of the programs within ChartNet simply stop working.  I have been told by IT that Webroot does not recognize ChartNet upgrades and therefore disallows upgrades.  Is there some way to enable/allow upgrades to ChartNet that Webroot will not see as a threat? 
 
I appreciate any help.  As I do work from home and am paid by production, this is a frustrating situation.  Thanks so much in advance!
 
 

3 replies

explanoit
Rank
Userlevel 7
Badge +6
Hi Cynthia,
If Webroot sees a program as a threat, it's easily overridden for all computers. Your IT should contact support, they are extremely proactive about any compatibility concerns.
---------------------------------------- Business Products Sr. Community Leader and Expert Advisor - WSA-Enterprise administrator over 2000 clients First company to 1000+ WSA endpoints | Power User / Business Ambassador / WSA-C and WSA-E Beta tester Find me on Twitter!
C
Rank
Thank you, Explanoit. Unfortunately, my IT guy has put the burden on me to fix. How do you suggest I go about doing that? (He keeps pushing me to use other antivirus programs of his choosing...)
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Hello Cynthia88 and Welcome to the Webroot Community Forums!


 
It best to Submit a Support Ticket and they will get some logs and it's a simple thing of getting the new updated files whitelisted and discuss with support what to do when it updates again and issues return I'm sure they will get you sorted! And please let us know the out come as it could help others.
 
Thanks,
 
Daniel 😉

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