Question

Confusing Site Seats Shown under Different Consoles

  • 11 January 2019
  • 0 replies
  • 978 views

Badge
In mid-December 2018, I renewed 70 Endpoint Protection and 2 Mobile Protection. Before that, I had only 65 Endpoints under the Standard Console. Listed below is the status of the keycode before & after the renewal.

Before Renewal
----------------------
Standard Console:
(a) Endpoint Protection = 65

After Renewal
-------------------
Standard Console:
(a) Endpoint Protection = 65
(b) Mobile Protection = 2

GSM Console:
(a) Endpoint Protection = 70

Questions:
---------------
Q1. After renewal, why is the number of devices purchased under the
Standard Console show 65 instead of 70 as purchased?

Q2. Why is the upgrading of Endpoints from the Standard Console to the
GSM Consoles upon renewal does not automatically transfer them
over to the GSM Console?

Q3. I have created a site in the GSM Console. However, after I
downloaded and run the installer file containing the GSM Console
keycode on my PC, my PC Endpoint did not report in the GSM
Console. The number of Endpoints shown under the GSM Console is
0/7. Why is that so?

Q4. Given my circumstances, trying to migrate from the Standard Console
to GSM Console, can you provide step-by-step instructions to
migrate all the Endpoints from the Standard Console over to the GSM
Console?

Thanks.

0 replies

Be the first to reply!

Reply