I’ve been trying for days to get someone to answer the phone and help!! I’ve also tried the support tickets from the utility program. I NEED SOME HELP CANCELING THE AUTO-RENEWAL!!!!!!!
You can opt out here: https://www.webroot.com/ca/en/auto-renewal-optout
I did that twice and was waiting for a response back. No response.
no reset email
Look folks I'm getting fed up with waiting online for over 30 minutes to an hour for someone to answer the phone. I'm also pissed that you can't even reset my damn password. I want to cancel my auto renewal now as well!!!
Request to cancel Auto Renewal
Customer Name: Kyle Tompkins Customer Email: Cancellation Reason: no support
Please don’t post email addresses in Public.
I’m not sure you will get a reply? You can check with Webroot Support and ask them: Webroot Customer Service
@khumphrey could maybe help you?
We can only do so much on the Community.
I understand that :) This seems to be the only place actually responding.
The best direct line to our team that handles renewals would be here:
Hope that helps!
Yep and I’ve been on hold over 40 minutes. The other day is was about an hour. Any other suggestions or is it tea time in Colorado??
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