Question

CUSTOMER HELP


I’ve been trying for days to get someone to answer the phone and help!! I’ve also tried the support tickets from the utility program. I NEED SOME HELP CANCELING THE AUTO-RENEWAL!!!!!!!


7 replies

Userlevel 7

Hello @Navyvet 

 

You can opt out here: https://www.webroot.com/ca/en/auto-renewal-optout

 

HTH,

I did that twice and was waiting for a response back. No response. 

Your Message (Jun 29, 2020 19:21)

no reset email

Look folks I'm getting fed up with waiting online for over 30 minutes to an hour for someone to answer the phone. I'm also pissed that you can't even reset my damn password. I want to cancel my auto renewal now as well!!!

Your Message (Jun 27, 2020 16:52)

Request to cancel Auto Renewal


Customer Name: Kyle Tompkins
Customer Email:
Cancellation Reason: no support

 

Please don’t post email addresses in Public.

Userlevel 7

I’m not sure you will get a reply? You can check with Webroot Support and ask them: Webroot Customer Service

@khumphrey could maybe help you?

We can only do so much on the Community.

 

Thanks,

I understand that :) This seems to be the only place actually responding.

Userlevel 6
Badge +17

@Navyvet ,

The best direct line to our team that handles renewals would be here: 

wr-customersales@opentext.com

1-866-612-4227

Hope that helps!

-Keenan

Yep and I’ve been on hold over 40 minutes. The other day is was about an hour. Any other suggestions or is it tea time in Colorado??

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