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Delete console and merge two key codes and password manager


Hi, I need to delete 4 consoles that I no longer use, also merge to key codes.  I bought another licence as I cannot get the password manager to work, still cannot. 
Little bit about me.  I use to use Prevex until Webroot bought them out for there tech have been with webroot since ,  hence the old consoles,  and never used the pasword manager.  I have read some fixes and it seems that I need admin support but an old Question to admin will not let me ask a new one
 
Thanks
Goss
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Best answer by BurnDaddy 16 September 2018, 16:51

Hello Goss66,
 
Welcome to the Webroot Community.
 
You are right, you will need support's help to do this. You can try to submit a support ticket, but it sounds like you may have already tried that and are having trouble. In that case, I would call Webroot tomorrow - Monday - and ask them to assist you.
 
Technical SupportCall 1-866-612-42277am - 6pm Mountain Time
Monday - Friday
 
Hope this info helps, ;)
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2 replies

Hello Goss66,
 
Welcome to the Webroot Community.
 
You are right, you will need support's help to do this. You can try to submit a support ticket, but it sounds like you may have already tried that and are having trouble. In that case, I would call Webroot tomorrow - Monday - and ask them to assist you.
 
Technical SupportCall 1-866-612-42277am - 6pm Mountain Time
Monday - Friday
 
Hope this info helps, 😉
Thanks BD your link worked and they have responded,  Should be resolved soon.:D

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