For weeks I was having trouble with my small lap top taking me to sites that I didn’t want or showing a lot of popups (with pop up blocker off). I had Geek Squad tune up and service this computer a few times. While they did this they, of course, also used Web Root. But, it never seemed to fix, all the nonsense would just continue. Today they did another tune u[, ran Web Root but this time they also ran a Norton scan. Low and behold the Norton scan found a few infections, which the tech removed. When I contacted Web Root, the fellow that I spoke to (and he was very nice and understanding) thought that it could have been some new virus. He did say that, yes, there could have been a virus lurking around for a while. My main concern was that someone was in my computer (we can’t rule that out 100%) as I had that happen to another computer in 2019 and it was frightening and, fixing bank accounts, etc. was time consuming. That is why this computer has absolutely NO access to my other computers, no file sharing, nothing. Well, if someone was in, hopefully he is now out. Or, if the virus was causing the pop-up/site problems, I hope it’s over. I will know later when I use that computer. I hope that this was just a “one shot deal” as I have high regards for the Web Root products. Just wanted to share as I finally feel a little at ease after weeks of wondering.
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