I signed up for Carbonite years ago. Separately, I also signed up for WebRoot years ago. Both signups were years before the companies merged. Both accounts were set up for auto pay. I just updated my credit card for Carbonite. How do I update my credit card for WebRoot? I can only log into one account: Carbonite + Webroot. That account shows the Carbonite Subscription but not the Webroot subscription. Support says: “we’ll fix it in the back-end”. Is that true? Or did I just hang up from my support call with my issue not solved?
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