Question

download


I have a disc to reload my renewal. It does not run. on either of my machines. The download from the web site does not work either.


13 replies

Userlevel 7

Hello @bmcrr1 

 

What device are you trying to download for? Windows, Mac or Android? https://www.webroot.com/us/en/support/support-home

 

If this doesn’t help please Submit a Support Ticket and they will help you sort it out.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

 

Thanks,

I am using window 10 on both machines. After  I open .exe, it does not give me the screen to save. It gives me the Webroot green screen

Userlevel 7

That tells me that you already have Webroot installed. Can you post a screenshot?

 

Also you don’t need the Disc as you can always download the latest version for PC from this link: http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

 

Thanks,

Itook a snap shot, but it wont let me  paste

 

Userlevel 7

If this doesn’t show yet:

 

You can use this to upload and paste the link!: https://imgur.com/upload

this is what I get after running .exe

Userlevel 7

@bmcrr1 

 

That looks normal and installed but it says expired and I wonder why it’s still green as it should be Brown or Red when expired?? So what’s the issue except it could be expired?

 

If you like Submit a Support Ticket and tell them what’s the issue.

 

Here to Activate a new keycode: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingYourAccount/ActivatingKeycodes.htm%3FTocPath%3DUsing%2520Your%2520Account%7C_____2

 

Just an Example:

 

 

 

Thanks,

Userlevel 6
Badge +17

@bmcrr1 ,

The renewal will happen when you take the key code you acquired and place it under “my account” on the right hand side of that screen.

Let me know if that works.

It did not. My key code is the same as in “my account”. It will not let me click in the box.

I got it… thanks to all

Well, it is me again. I was able to put my key code in, and a box came up that it was verified/ I rebooted my pc and when i click on Webroot, the screen says subscription expired. getting frustrating.

And again.I have this loaded on another pc, and webroot won’t come up

Userlevel 7

Hello @bmcrr1 

 

Please Submit a Support Ticket and tell them what’s going on and put the keycode in the ticket for them to check as well.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

 

Thanks and please let us know what they say!

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