I have a disc to reload my renewal. It does not run. on either of my machines. The download from the web site does not work either.
What device are you trying to download for? Windows, Mac or Android? https://www.webroot.com/us/en/support/support-home
If this doesn’t help please Submit a Support Ticket and they will help you sort it out.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.
I am using window 10 on both machines. After I open .exe, it does not give me the screen to save. It gives me the Webroot green screen
That tells me that you already have Webroot installed. Can you post a screenshot?
Also you don’t need the Disc as you can always download the latest version for PC from this link: http://anywhere.webrootcloudav.com/zerol/wsainstall.exe
Itook a snap shot, but it wont let me paste
If this doesn’t show yet:
You can use this to upload and paste the link!: https://imgur.com/upload
this is what I get after running .exe
That looks normal and installed but it says expired and I wonder why it’s still green as it should be Brown or Red when expired?? So what’s the issue except it could be expired?
If you like Submit a Support Ticket and tell them what’s the issue.
Here to Activate a new keycode: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingYourAccount/ActivatingKeycodes.htm%3FTocPath%3DUsing%2520Your%2520Account%7C_____2
Just an Example:
The renewal will happen when you take the key code you acquired and place it under “my account” on the right hand side of that screen.
Let me know if that works.
It did not. My key code is the same as in “my account”. It will not let me click in the box.
I got it… thanks to all
Well, it is me again. I was able to put my key code in, and a box came up that it was verified/ I rebooted my pc and when i click on Webroot, the screen says subscription expired. getting frustrating.
And again.I have this loaded on another pc, and webroot won’t come up
Please Submit a Support Ticket and tell them what’s going on and put the keycode in the ticket for them to check as well.
Thanks and please let us know what they say!
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