download

Hello @bmcrr1 

What device are you trying to download for? Windows, Mac or Android? https://www.webroot.com/us/en/support/support-home

If this doesn’t help please Submit a Support Ticket and they will help you sort it out.

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

Thanks,

That tells me that you already have Webroot installed. Can you post a screenshot?

Also you don’t need the Disc as you can always download the latest version for PC from this link: http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

Thanks,

If this doesn’t show yet:

You can use this to upload and paste the link!: https://imgur.com/upload

@bmcrr1 

That looks normal and installed but it says expired and I wonder why it’s still green as it should be Brown or Red when expired?? So what’s the issue except it could be expired?

If you like Submit a Support Ticket and tell them what’s the issue.

Here to Activate a new keycode: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingYourAccount/ActivatingKeycodes.htm%3FTocPath%3DUsing%2520Your%2520Account%7C_____2

Just an Example:

Thanks,

It did not. My key code is the same as in “my account”. It will not let me click in the box.

Well, it is me again. I was able to put my key code in, and a box came up that it was verified/ I rebooted my pc and when i click on Webroot, the screen says subscription expired. getting frustrating.

Hello @bmcrr1 

Please Submit a Support Ticket and tell them what’s going on and put the keycode in the ticket for them to check as well.

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

Thanks and please let us know what they say!