I have a disc to reload my renewal. It does not run. on either of my machines. The download from the web site does not work either.
Best answer by TripleHelix
Please Submit a Support Ticket and tell them what’s going on and put the keycode in the ticket for them to check as well.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.
Thanks and please let us know what they say!