Downloaded and installed software but my PC is not showing up on my online account, mobile device is

  • 24 September 2016
  • 1 reply

Having issues with showing that I have any active PCs on my online account after i log in.  I am running the software on my Macbook Air and it seems to be working fine, but online "PC security" shows 0 devices, while I was able to see my mobile phone after i registered it under "Mobile security".    I also need to remove an old PC from my subscription but its not showing up either.
Any ideas?

1 reply

Userlevel 7
Hello Frogman21, Welcome to the Webroot Community Forum. :D
Sorry your having problems with your Account Console. Since devices are not showing up on it, probably the best and easy way to fix this is to submit a Support Ticket. They will sort it for you.
Thank you,
Dave. :D