Can someone please help me, l am trying to download and install the new internet mobil security l just bought. It is fighting me . First l can’t submit a ticket for help because both my i phone 11 and Samssung Tablet A7 won’t let me . I can’t get to the Webroot .com page to even get to find help. On my computer and phone i can get into Webroot but when l get to the submit a ticket page they take my email ,then it says it needs cookies enabled, l do that and it justs keeps repeating on both i phone and laptop. Is there a phone number l can call to figure out what is happening ? Also the Geek Squad is on the page do you have to buy Webroot through Best Buy? I bought mine through the Webroot site. I am older and completely computer dumb with no kids to ask for help.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Best Buy sells Webroot, but it can also be purchased from Webroot. I'm 67 years old no family or friends. I too I'm computer dumb. So I know where you are coming from. I bought from best buy and had it installed on on the computer I got from Best Buy many years ago. A desktop model. The difference between Best Buy & Webroot is you can have a tech at your command 24 7 365 a year. They will take control of your laptop, or desktop etc and do a tune-up or fix any problems your having, as long as there Webroot is active. I then bought Webroot from them for my Android phone. So I have best buy and Webroot both. 1 for desktop, and the other for the phone. Just wait and they will reply to you. If they don't send other e-mail and ask for a ticket for their tech support.
If you want to purchase a Webroot product, Please contact our Consumer Sales Team at your earliest convenience. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: email@example.com