About a year and a half ago I had a problem installing a new printer and ended up calling the support number that came with the printer. The guy who was helping me on the phone was having a little trouble with the hardware that is in between the chair and the monitor and ended up taking control of my computer. It turns out he said that I had some kind of virus that was not letting the printer install whether that was true or not I don’t know but he ended up putting Web Root on my machine and the company he worked for took over technical support and security and in doing that uninstalled the virus protection I had with another company. So the printer is working I have paid for a years worth of technical support and Web Root is protecting my computer. I believe the support people have many clients just like me and Web Root is servicing them all but I don’t have an actual account with Web Root I am just one “node” in my tech supports account All good….now a year and a half later my year of support has expired for about six months I only have two places money can leave my bank and I monitor them closely so I know there has been no automatic renewal…..no one has tried to bill me yet I still have Web Root on my machine and it seems to be working just fine…...don’t look a gift horse in the mouth and not do anything or call either my “support” guys and pay for another year….or call Web Root people and get my own account or uninstall “Root” and get Norton or McAfee?
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