Best answer by nic
View originalHow do I change the primary email address on my Webroot Secureanywhere account
Userlevel 2
I need to know how to change my primary email address on my Webroot Secureanywhere account. I will no longer have the primary email address as of tomorrow and I have been going around in circles trying to get an answer to this question. You all are my last resort. Please someone help me.
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Hi jkogok
Welcome to the Community Forums.
At this time there is not a setting where the customer can change the email. At the moment, the email address is not used just to log into the MyWebroot Account, but it is also tied to the Password Management feature. Due to the back end structure, I would guess that simply chaning the email address is not as simple as it might appear to be.
Your best approach is to Open a Support Ticket and see if a Support Team member can help with this/do the necessary.
Regards, Baldrick
Welcome to the Community Forums.
At this time there is not a setting where the customer can change the email. At the moment, the email address is not used just to log into the MyWebroot Account, but it is also tied to the Password Management feature. Due to the back end structure, I would guess that simply chaning the email address is not as simple as it might appear to be.
Your best approach is to Open a Support Ticket and see if a Support Team member can help with this/do the necessary.
Regards, Baldrick
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