Best answer by nicView original
How do I change the primary email address on my Webroot Secureanywhere account
I need to know how to change my primary email address on my Webroot Secureanywhere account. I will no longer have the primary email address as of tomorrow and I have been going around in circles trying to get an answer to this question. You all are my last resort. Please someone help me.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Welcome to the Community Forums.
At this time there is not a setting where the customer can change the email. At the moment, the email address is not used just to log into the MyWebroot Account, but it is also tied to the Password Management feature. Due to the back end structure, I would guess that simply chaning the email address is not as simple as it might appear to be.
Your best approach is to Open a Support Ticket and see if a Support Team member can help with this/do the necessary.
OK, sorry to hear that...that is somewhat surprising as the Support Team normally respond with alacrity to such requests.
So over to Plan B...which is to call on the services of our most excellent and newly returned Community Manager
Cheers, as always, Baldrick
No problem...that is one of the raison d'etre of the Community...and we take it seriously whilst also trying to have some fun, learn a bit, and then have more fun. And there are many members around who can help so hopefully you will always get a reply.
Lets see if Nic can weave his usual magic for you. ;) And in the mean time stick around and make yourself at home.
No problem...it is easy when you know...but we try to use him sparingly...you know for those 'break glass in an emergency' situations that come up from time to time...;)
Your offer is most kind and just what we like to see & encourage here in the Community...nobody knows everything (well, nobody except TripleHelix :D) but everyone knows something that can be of help to fellow Community members...so please feel free to chip in/help out as and where you feel able.
Hope to see you around.
In terms of the 'why' I think I alluded to my understanding of the reasons back in my response to your OP, i.e., at the moment, the email address is not used just to log into the MyWebroot Account, but it is also tied to the Password Management feature which is available in the Internet Security Plus and Complete versions. Due to the back end structure, I would guess that simply changing the email address is not as simple as it might appear to be., because of the need to transfer the Password Manager-related data between emails, etc.
Hope that explains it a little better?
See you around I hope?
I have personally finished your support ticket.
If you need any more help please respond to the ticket.