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How do I clear NET::ERR_CERT_AUTHORITY_INVALID that's coming up for my printer's URL?

  • 15 December 2020
  • 1 reply
  • 321 views

I’m using Google Chrome web browser and when I input my HP printer URL in order to enable web services, I get the NET::ERR_CERT_AUTHORITY_INVALID saying the site is not secure.  Where do I go to allow this site or to tag it as safe?

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Best answer by TripleHelix 15 December 2020, 18:02

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Hello @SandiTodd 

 

It’s best to Submit a Support Ticket as it could be a simple thing of whitelisting some files in the Webroot Cloud Database.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

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