Question

How do I reset my Security Questions?

  • 30 July 2020
  • 4 replies
  • 1107 views

I’ve replaced my 2FA device, and so need to set up 2FA. But to do so I need the three security question answers, and I have no idea what one of them was.

 

How can I get these reset?


4 replies

Userlevel 7

Hello @PeterWR 

 

Support is the only one that can help so it’s best to Submit a Support Ticket and they will help you!

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Or you can call during the day Mon - Fri 7 AM to 5:30 PM (MDT): 1-866-612-4227

 

https://www.webroot.com/us/en/support/contact

 

Thanks,

Well that’s just fine and dandy, but there’s no way to submit a support ticket to you when I can’t log in!

Userlevel 7

Hello @PeterWR

 

I also posted that you can call…. Or you can call during the day Mon - Fri 7 AM to 5:30 PM (MDT): 1-866-612-4227

 

Let me ping our Community Specialist @khumphrey maybe he can help you.

 

Thanks, 

Userlevel 6
Badge +17

Hey @PeterWR ,

As TripleHelix mentioned, since you’re having difficulties logging in, your best bet would be to call support during the above listed times. If you have trouble getting ahold of them, please let me know and I’ll do what I can.

 

-Keenan

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