I have had Webroot for years. I renewed my subscription for two years and put in the special key. I go to the page that shows me how long I have and it only said active. It also said active before I put my new Key Password in. I restarted my computer but still reads active. Help
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Hey
Can you help me understand where you’re looking? Are you going into the Webroot console and then looking under “My account” and “Subscription”?
See below screenshot:
If it just says “active” in that section, you should try contacting Support as they’ll have the ability to look at your subscription status.
-Keenan
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