To Customer Support To Customer Support
Solved

Howdy! New Webroot user here!

Show first post

73 replies

G
Rank
Userlevel 6
@DavidP1970 wrote:
To add to what Daniel said, 
 
The back-up disk, in my opinion, is only of real use to re-install WSA when there is no internet connection available, such as when doing emergency computer repairs when 'out in the field'.  While WSA works "in the Cloud", it does have strong detection abilities when no internet connection is present.
 
Unlike traditional AV's, in which the main program may be rather large and and thus a long install download and for which a disk may make install easier, WSA is just that little file, under 1 mb, no matter what.  Using the disk to install will not remove the need of a download as it will automatically download amd install the current version as soon as there is an internet connection available.  Usually that process is so fast that I do not even see it happening when I am looking for it.
 
 
Thanks
@DavidP1970 wrote:
To add to what Daniel said, 
 
The back-up disk, in my opinion, is only of real use to re-install WSA when there is no internet connection available, such as when doing emergency computer repairs when 'out in the field'.  While WSA works "in the Cloud", it does have strong detection abilities when no internet connection is present.
 
Unlike traditional AV's, in which the main program may be rather large and and thus a long install download and for which a disk may make install easier, WSA is just that little file, under 1 mb, no matter what.  Using the disk to install will not remove the need of a download as it will automatically download amd install the current version as soon as there is an internet connection available.  Usually that process is so fast that I do not even see it happening when I am looking for it.
 
 

That's pretty much what I thought about the disc, but I did pay for it so I wanted to make sure I had it so that I could tuck it away in case of emergency.
 
shorTcircuiT
Userlevel 7
I was under the incorrect impression that it would install in a demo mode, and enable the Offline Protection modules.  I am sorry for the error!
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
remixedcat
Rank
Userlevel 7
Badge +26
Welcome! You're gonna like webroot becuase it's lean and mean and doesn't gobble up RAM like some other's I've tested 😉
shorTcircuiT
Userlevel 7
OK... A lot to answer so have patience with me :)
 
As for does Webroot continuously update in the background.  Yes and no.  Yes, in that it does update automatically (For the PC version).  No in that it is NOT intrusive OR slow down your computer and eat up your data.  An update is essentially an automatic reinstall.  You will usually not notice much of anything, though the Windows User Account Control MIGHT ask you to approve.  An update is simply the same as a brand new fresh download, that less than 1 MB file.  It does NOT trigger that same default new install scan however.  It simply downloads that little file, removes the old one and installs the new one.  Done and over.
 
Any time a new version is released it will do that automatically: the entire process in the background takes under a minute, and what you see only a few seconds.  That is it.
 
Email protection.  Webroot does it a bit differently, which is also why it is so fast.  Webroot does not concern itself with scanning every single email.  Why should it? 99.9% of emails do not contain malware, yet scanning every email takes a huge amount of time and system resources.  What it DOES do is scan anything that is attached if you attempt to save it or access it.  If an email has any malware attached, that malware must execute to do any harm: when it DOES attempt to execute, WSA will then stop it, scan it, and either allow it or block it.
 
Intrusions: WSA works with the built in Windows firewall.  When it comes to Windows 8, Windows blocks incoming connections as is.  ALL AV on the market essentially only make use of the Windows 8 Firewall for incoming connections they only put the controls within the AV instead of the Windows Control Panel.  WSA utilizes the built in strengths of Windows Firewall for incoming connections and adds to it robust outgoing Firewall protection.
 
Also, if anything DOES get past the Firewalls, it must execute in order to do anthing.  Upon execution, WSA will detect it and block it.
 
Mobile Devices: We need to know what version of WSA you purchased for specific details regarding this, but the short answer is that no matter WHICH version you purchased, you can install and be protected.  See this KB Article for more information regarding this.
 
I hope that I have answered some of your questions, but of course feel free to ask more or for clarifications!
 
Most of us on here are volunteers, myself included.  While during normal business hours there ARE Webroot Mods and other Employees available, at night this would not be the case.  (The Trouble Ticket system for help is manned by Webroot 24/7).  As such, at night there might not always be someone here, but we will answer as soon as we can!
  (In other words... I am off to bed after a long day... but please reply and ask away.  Someone will answer tonight or early tomorrow on here :)  )
 
Again welcome to the Community!
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
jpasternak
Rank
Userlevel 7
LOL...That's what I get for walking away fro the computer for a few minutes... @ sneaks in and hits send before I could
— Jeff
shorTcircuiT
Userlevel 7
@ wrote:
LOL...That's what I get for walking away fro the computer for a few minutes... @ sneaks in and hits send before I could
Maybe so... maybe so.. but you put in screenshots.  Your reply, and mine, both have different angles to them, which make overall a good picture of the whole.
 
TEAMWORK 🙂
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
jpasternak
Rank
Userlevel 7
No apologies needed.  I was always taught that the only dumb question is the one you don't ask 😉
— Jeff
G
Rank
Userlevel 6
Thanks, Antus67! :D
 
I am really excited to have so much access to information from users who know the product and why it does what it does.
 
I had a threat detected today when I logged on and ran a scan and it removed it in a blink and gave me a simple checklist of things to do before continuing the threat removal process. 
 
No muss, no fuss, no stress...  Whodathunkit?!!!  :womanlol:
Ssherjj
Rank
Userlevel 7
Badge +62
:smileyvery-happy

gr8auntteffie Great News! 
 
Thanks, Antus67! :)
I am really excited to have so much access to information from users who know the product and why it does what it does.
 
I had a threat detected today when I logged on and ran a scan and it removed it in a blink and gave me a simple checklist of things to do before continuing the threat removal process. 
 
No muss, no fuss, no stress...  Whodathunkit?!!!  


_________________________________________
Awesome , Thanks for letting us know!!
Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
G
Rank
Userlevel 6
Hi, TripleHelix! :D
 
Thank you for the warm welcome and the video to help me get a better sense of what Webroot does!
 
I do have a question for you that I have noticed in my Outlook.
 
When I get messages from Webroot Forum that there is a new message posted, my Outlook shows a red bar and says that the email didn't pass their security filter.
 
Why would it flag an email notification from Webroot when it is a computer security system site?  I know that I read where Webroot works with the Windows program in place with my operating system so I was wondering if there is something I need to do in my Outlook so that it will stop tagging emails from the forum as suspicious?
 
Again, thank you for the warm welcome and invitation to post my 'tricycle on the web superhighway' questions to you! 
shorTcircuiT
Userlevel 7
Hello there :)
 
I might be able to answer the question.  I think it might be considering the email as Spam.  Since the emails are sent automatically, it just might be thinking it is spam and so wanting to block it.
 
I am NOT however an Outlook expert LOL, so on how to fix it we might need TH to give a reply on that.  On my own computer, I DO use Outlook, but it does not flag my email from the Community.  (My incoming address is a Gmail if that is of any help/difference)
 
I think TH is offline at the moment, but hopefully he will chime in soon.
 
What do you think TH?
 
 
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
shorTcircuiT
Userlevel 7
@ wrote:
Don't worry, David!

This kind of addiction is a good thing to have! Especially when it gets shared with those of us who are tech turtles and the rest of you are tech cheetahs!
LOL.  I don't consider myself a cheetah, but I try the best I can 🙂
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
shorTcircuiT
Userlevel 7
Yes,. it checks for all of that :)
 
Good question! 
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
shorTcircuiT
Userlevel 7
Well... now we need a little clarification.
 
ALL versions are called Anywhere.  SecureAnywere to be exact :)  (WSA= Webroot SecureAnywhere)
 
Did you get:
 
WSA-Anti-Virus  [WSA-AV]
WSA-Internet Security Plus  [WSA-IS]
WSA-Complete  [WSA-C]
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
Ssherjj
Rank
Userlevel 7
Badge +62
Hi I just want to mention I use ccleaner and/ or SuperAnti Spyware to remove my cookies.....gr8auntteffie...hold on k?

@ is this KB updated...for here's info on cookies..
https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/Why-doesn-t-SecureAnywhere-find-cookies-anymore-like-the/ta-p/380
Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
shorTcircuiT
Userlevel 7
Yes, it is updated.
 
Cookies are not really malware, though many programs will report each and every single cookie as a threat to 'pad' the results.
 
Since cookies are not actually malicious, AND every browser has a built in ability to quickly and easily remove them, WSA does not at this time remove them.
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
G
Rank
Userlevel 6
Thanks, David! :D
 
You can't see me, but I am doing this: :womanlol: while bouncing around in my chair doing a couple of these: :D:D:D
 
I thought that I had read the descriptions thoroughly and had selected the right product, but with me, ya never know!
 
Thanks again!!
shorTcircuiT
Userlevel 7
While a weekly scan is enough, if you have WSA-Complete you might opt to run System Optimizer more often than that: this is a component that eliminates traces of online activity such as temp files, browser history, etc etc.
 
Remember to clear your cookies, and run the System Optimizer if you desire. 
 
I tend to go the other day: I run a scan daily and the Optimer weekly LOL.
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
G
Rank
Userlevel 6
I honestly still have no clue how to clear cookies... aside from with a glass of milk, that is! ; )D
Baldrick
Rank
Userlevel 7
Hi gr8aunttefieThe CD is really a back up. If you want to install WSA on to other devices (assuming that you license allows it) then the best approach would be to download the installer from Webroot, and then run it, having your keycode to hand so you can enter it when required by the process.And BTW, you are not a rube. RegardsBaldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
G
Rank
Userlevel 6
Thanks, Baldrick! :D
 
I had thought that was the case at first, but then thought perhaps I should ask.  I have the subscription for up to 5 devices, but since my laptop is the only one I have at the moment ( and clearly more technology than I can safely handle!!! ) I just wanted to be sure about that.
 
And thanks for being so nice...  But I really am a rube.  ;)
 
When it comes to tech stuff I am so lost it's like blind man's bluff for me...  Which is why I ask so many questions, to try to make sense in a non-tech way so that it sticks inside my gray matter!
 
 
Baldrick
Rank
Userlevel 7
Well said, Nic...well said, David. http://www.forumsextreme.com/images2/sHa_clap2.gif
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
G
Rank
Userlevel 6
@ wrote:
Hi gr8aunttefie
 
There is no such thing as a pointless question in my book.  If in doubt then ask.  That is what I do and that is how I learn (and one is never too old to do that...even me). ;)
 
As for you being a rube...rubbish.  Don't do yourself down.  And as for technology...it is no different to anything else that has to be learnt...and for that patience is required.
 
Ask away all the questions you want...we will be pleased to try and answer them for you...that is what makes this Community so great...and a great place to learn. :D
 
Regards
 
 
Baldrick
Thanks, Baldrick! :D
 
I want to learn, and I am an old dog, so learning comes slowly because I learn best by doing and being able to refer to notes, so having a chat board like this where I can refer to the chats and get information for a 'cheat sheet' so to speak, it helps me to feel more confident trying to navigate and learn on my laptop.
 
I had a freak out the other day because I accidentally unpinned my IE icon from my taskbar and couldn't figure out how to get it back, and I cannot stand using the Windows tiles for Explorer.
 
That should tell you just how unfamiliar with tech things I am, and how I should make use of my touchpad lock more often!!! ;)
 
Anyway, thanks so much for the kindness and encouragement. 
 
It means alot to this ol' girl! 😃
Baldrick
Rank
Userlevel 7
That is the way to do it and the attitude to take when doing it...you will get there quicker than you may expect if you look at things that way.
 
And as we have said before...don't hesistate to ask away...there is no question too small or topic of discussion on WSA (in this forum at least) that is too mundane.
 
Look forward to seeing you around a lot.
 
Regards
 
 
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
shorTcircuiT
Userlevel 7
To add to what Daniel said, 
 
The back-up disk, in my opinion, is only of real use to re-install WSA when there is no internet connection available, such as when doing emergency computer repairs when 'out in the field'.  While WSA works "in the Cloud", it does have strong detection abilities when no internet connection is present.
 
Unlike traditional AV's, in which the main program may be rather large and and thus a long install download and for which a disk may make install easier, WSA is just that little file, under 1 mb, no matter what.  Using the disk to install will not remove the need of a download as it will automatically download amd install the current version as soon as there is an internet connection available.  Usually that process is so fast that I do not even see it happening when I am looking for it.
 
 
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.