I am a brand new Webroot member who just left her Norton antivirus behind. Being probably the LEAST tech savvy person on the planet didn't help me much, but when they couldn't help get the product to work right I was done.
I had gotten some advice from people I trust that Webroot was the way to go so I made th switch but I see alot of differences in the way Webroot scans and how much it scans vs. the way Norton would do a full system scan.
I guess you could say that while I'm unsavvy in the tech world, I do have alot of questions because I just need to make sense of things in the way they run for my own peace of mind.
Since the support crew isn't available over the weekends I thought I'd get my feet wet by posting here to see how others like Webroot and if they had used Norton before if they had also noticed the differences that I do.
Anyway, hello again and thanks for perusing my note!
Best answer by RetiredTripleHelixView original
I want to learn, and I am an old dog, so learning comes slowly because I learn best by doing and being able to refer to notes, so having a chat board like this where I can refer to the chats and get information for a 'cheat sheet' so to speak, it helps me to feel more confident trying to navigate and learn on my laptop.
I had a freak out the other day because I accidentally unpinned my IE icon from my taskbar and couldn't figure out how to get it back, and I cannot stand using the Windows tiles for Explorer.
That should tell you just how unfamiliar with tech things I am, and how I should make use of my touchpad lock more often!!! ;)
Anyway, thanks so much for the kindness and encouragement.
It means alot to this ol' girl! 😃
I feel pretty smug right now because I just figured out how to do that quote thingy you all have been doing in here! :D
Makes it feel alot more like a true conversation when you have the comment and the reply all in once place!
I like to chat with folks because I am a night owl and my friends are usually sound asleep when I'm wide awake and in 'Chatty Cathy' mode.
This has been great for 2 reasons, so thank you all!
And as we have said before...don't hesistate to ask away...there is no question too small or topic of discussion on WSA (in this forum at least) that is too mundane.
Look forward to seeing you around a lot.
While you're quite right, I do think that some people have a facility for tech things right off the bat and are able to absorb and process tech information faster and better than others, and I would definitely put myself in the latter category. :womanembarrassed:
Once I have learned something, my mind is a bit like a steel trap, I keep it in there and then changing it up when something new comes along becomes the next challenge, but if the change makes sense to me it's easier for me to absorb and adapt to it rather than something out of left field that doesn't make seem to make sense.
I hope you gents don't come to regret your carte blanch invitation to drop questions.... I will definintly abuse... :S er, I mean use the invitation! 😃
If it was ONE person trying to answer each and every question that would just not work. But that isn't the case, we have great TEAMWORK here and enjoy 'working' with each other.
I was just wondering if you all knew how long it takes from the time you order your back up disk to the time it gets to you? I was just wondering because i haven't gotten mine yet and I didn't know if there were a couple of days for processing before it ships out or how that goes.
What ws your experience?
Thanks and I hope everybody had an outstanding weekend! : )
The back-up disk, in my opinion, is only of real use to re-install WSA when there is no internet connection available, such as when doing emergency computer repairs when 'out in the field'. While WSA works "in the Cloud", it does have strong detection abilities when no internet connection is present.
Unlike traditional AV's, in which the main program may be rather large and and thus a long install download and for which a disk may make install easier, WSA is just that little file, under 1 mb, no matter what. Using the disk to install will not remove the need of a download as it will automatically download amd install the current version as soon as there is an internet connection available. Usually that process is so fast that I do not even see it happening when I am looking for it.
I just want to Clarify what David said. You can't install WSA without an Internet connection as it has to connect to the Cloud to check to see if your Keycode is valid and it downloads extra files at the same time like for the Password Manager & Back Up & Sync and a few database files so the CD would not be any help even if you had the Downloaded file on the PC yes you should get the CD as you asked for it but on a Clean reinstall I would always suggest to download the latest build as it's only a 745kb file and when installing from the CD it will always look for the most recent Build before installing again it needs an Internet Connection and as I said it's only a 745kb file and when it self updates to the next version it's done in a flash of an eye so I hope that Clarifies Things for you?
I just wanted to make sure that the disk was on its way so that when it arrived I could tuck it away with my back up disks for my computer and the other program disks that i have loaded onto my laptop.
Thanks to both of you for being so thorough in your explanations. It helps a remedial techie like me to understand this 'stuff'!
I am still amazed at how fast the scans are and how few files it needs to check to make sure my system is safe! :S
Ok, admittedly the time saved on scanning IS used on running the Optimizer, for that scan. If you do daily scans it will help keep them as fast as possible the next day 🙂
I generally run scans when I have been on line awhile and then after I log off to make sure that all the cooties have been repelled or coralled.
I do run the optimizer once a week as was suggested, I think by you, but I am not sure if it gets rid of the cookies that build up as I browse various sites like Amazon and others.
Still, I am amazed at how quick the scan is, and I believe that it is a full scan and not one of the 'quick' surface scans.
It's awesome! 😃
But at night I'm a junk food junkie; Good lord have pity on me — Larry Groce