I can't seem to add my laptop

  • 9 May 2016
  • 1 reply

Just started using webroot and have successfully installed on my main PC and my mobile but can't seem to get my laptop added on

1 reply

Userlevel 7
Hi rtist
Welcome to the Community Forums.
Please follow the steps below closely in terms of installing WSA on the target system/machine!
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot 
and that should do the job. If you have broadly tried this already without success please advise as to exact;y what you are seeing when the install process 'fails'.
Regards, Baldrick