Question

I cannot log in to my account because it asks me for authentication code even though I did not have a authenticator account set up yet. Can someone suggest how to log in ????? does anyone even work at Webroot support line?????

  • 21 July 2020
  • 1 reply
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I have been on support line on hold for over two hours- I cannot log in to my account because it asks me for authentication code even though I did not have a authentication account set up yet. Can someone suggest how to log in ?????


1 reply

I have the same problem. I downloaded the Microsoft Authenticator for my phone and have tried to login to my Webroot account several times entering the number my Authenticator app provides. It never works. I have asked how do I use the Authenticator app to login to my account on this Community section/group/whatever you want to call it and have never received an answer.  I believe the Webroot Community

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