I had the expired Webroot in my PC. I inserted the new CD but can not run it Why?
Hi. I had an old expired version of Webroot in my pc. I bought a new version in CD. I inserted and scanned my files. at the end it says that my pc is infected and I need to buy a new version, but it doesn't seem it is reading the cd. cause it doesn't ask for my keycode. What do I should do? tHanks!
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Hello and Welcome to the Webroot Community!
Are you using the New WSA since the 2012 version or the older version from 2011 back? If it's WSA please do a clean reinstall without the CD?
Can you please do a clean reinstall of WSA and Please follow the steps closely!
Thanks,
Daniel 😉
Are you using the New WSA since the 2012 version or the older version from 2011 back? If it's WSA please do a clean reinstall without the CD?
Can you please do a clean reinstall of WSA and Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AANA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Daniel 😉
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