I just uploaded Webroot to my computer, when I access youtube, the videos will not play.

  • 22 April 2015
  • 1 reply
  • 16 views

I just uploaded Webroot today on my computer. An error message pops up when I go into Youtube. The error states
 
Webroot Critical erro occured
C:ProgramDataWRDDatapkgLPPlugin.dll - how do I fix this?

1 reply

Userlevel 7
Badge +52
Hello
 
There is a utility specifically for re-installing or removing the Password Manager browser extensions for IE, Chrome and FireFox.  (One run of the utility will look for all 3 browsers.)  You can download this utility HERE.
 
1.  Download and save the installer to your desktop 

2.  Double click the toolbarfix.exe file to launch the installer

3.  Follow the prompts until the window displays “Process reports success.  Please restart your browser if it is open. Done!”

4.  Press the Finish button.
 
If this does not helps - You can also submit a Trouble Ticket.

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