I keep receiving this system error swhk.dll is missing from your computer. Try reinstalling the prog

  • 22 March 2015
  • 1 reply
  • 7610 views

I'm in particular with a problem in my computer
I haved received the folowing message: "The program can't be iniciated because miss swhk.dll in the system (equipo). Try reinstalling the program for solve this problem
Sorry my English
 
Regards,
ángel
 
aloisoo@hotmail.com

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Userlevel 7
Hi aloiso2561
 
Welcome to the Community Forums.
 
From some research that I have been able to do it looks like,, but is by no means certain, that this .dll is associated with an app/process called SmartWeb (from a compamy called SoftBrain Technologies), but I cannot find much more than that.  The overall suggestion is that this is non-malware program we commonly refer to as a PUA or Potentially Unwanted Application.
 
These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
 
If you are not aware of having installed this app or do not wnat or use it I would go into the Add/Remove function in the Windows Control Panel, and look for an installation record for the app, and then uninstall it (but first make sure that you have either imaged your system or made a Restore Point...just in case).
 
Also, if you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
 
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holders.
 
Please do let us know how things turned out for up.
 
Regards, Baldric

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