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i lost my package and i need the key code, is there any other way to get it?

  • 1 February 2019
  • 3 replies
  • 62 views
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so i wiped my mac and i went to reinstall my antivirus program that i purchased at best buy and i need a 20 character key code thats on the package that i no longer have. is there some other way i can get it without needing the package?
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Best answer by Ssherjj 2 February 2019, 02:45

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Hi ,

I would advise to contact Webroot Technical Support by creating a ticket and asking them for this. Let me know if you run into any issues afterwards.
Ssherjj
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so i wiped my mac and i went to reinstall my antivirus program that i purchased at best buy and i need a 20 character key code thats on the package that i no longer have. is there some other way i can get it without needing the package?

Hi Walkerp04,

May I jump in here @Pandi ...which you have given excellent advice.

But I just want to let one know that Best Buy/GeekSquad should have your Webroot Keycode the day you purchased it listed in their records. Do you have a receipt? Do you remember how you paid for Webroot because they might need proof of purchase when you call them. If you want to give it a shot.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
MajorHavoc
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I have so been here in the past, tossing the wrong box or forgetting to record the serial on a product. A suggestion for the future: I now put all my key codes in my password manager before I even install the software. It has saved me quite a few times. Software name, date purchased, where purchased, and key code(s) in a great secure place for when I need it again. (Note I said when!)
- Owen Rubin,  Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.

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