I'm having a hard time trying to scan my MacBook

  • 7 March 2017
  • 3 replies
  • 17 views

Userlevel 1
"Scan failed. SecrueAnywhere cannot reach the internet to obtain threat information." 

 

I clicked restart like the directions told me to and this did not help.  

 

What should I do now?

3 replies

Userlevel 7
Badge +62
Hello Zim,

 

Welcome to the Webroot Comnmunity,

 

Please follow these instructions here in this thread by @ to uninstall/reinstall Webroot. This should fix all your issues.

 

If you want  you can also Submit a Support Ticket free of charge and the Suppiort Team can assist in resolving any issues yiu may have. Or call Support here:

 

Mon - Fri 7:00 AM to 7:00 PM (MST)

Tel: https://tel:+18666124268

 

 

Hope this helps?
Userlevel 1
Thank you.  I inserted the disc I kept and a scan completed successfully.  

 

 
Userlevel 7
Badge +62
Great news Zim,

 

Thanks for letting us know! Holller if you need anything else.

 

You may want to look here at the Mac User Guide?

 

Have a nice day!:D

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